Hidden1 is not defined and other errors

[ewart]

Hi, a customer is reporting that a key screen in my website is failing badly on IE6 (so bad it locks up the window and task manager has to be used to kill it) and giving errors in FF3.  I've verified this for myself; assumption at this stage is the errors relate to the failure in some way.

One error in FF3 is:
a hidden1 is not defined also pops up on my main page from time to time.  the errors seem to occur in the telerik suite and I have no idea how to track them down.

another I think more serious is:
"Permisssion denied to get property XULElement.,accessibleType in /scripts/4_4_4/Radmenu.js  - line 969

};
RadMenu.prototype.RenderInProgress=function(){
return this.DomElement.offsetWidth==0&&RadControlsNamespace.Browser.IsIE;
};



a similar error in RadSplitter.js, line 27

_7.style.width=_8+"px";
var _9=_7.offsetWidth-_8;
var _a=_8-_9;



















You can see my trial site live and the errors for yourself on

http://trial.fitnessmentor.co.nz



to replicate, go to the join tab, create yourself an account.  it's free so ignore the credit card bit and just click join.



then go to the 'weekly schedule' option in the menu, and create then edit some workouts.















regards

ewart

[Peter]

Hi Ewart,

We tested the suggested url over the course of a couple of days, but we couldn't experience the problems that you describe. Can you open a support ticket and send us a simple project which reproduces the issue?

Best wishes,
Peter
the Telerik team

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[ewart]

Hi Peter, you need to create and edit some workouts to replicate the problem.  There were no workouts in your account so I've created two for you... Sorry, I should have created an account and workouts for you rather than asking you do to this.

Please login using IE6.  Firefox will show the 'hidden1' message in the error console.  IE7 does not have this issue.

[e-mail]
abcd1

I've set it up so this page will appear on your homepage.  The error icon in IE6 will appear on the first load.  Sometimes I just seem to get the error message just logging in, and othertimes when I edit I get what I thought was a crash, but if you wait a minute or more it comes up with a timeout error, and you can click things again.

I can't seem to replicate the 'permission' errors I was initially getting in FF3 so forget those ones until I can replicate.

regards
ewart

[ewart]

postscript --> have found possible hidden1 issue, it's an ajax callback thing .. not sure how to solve it yet but I'll work on that some more and hopefully that other error won't come up again.

thanks
ewart

[Peter]

Hello Ewart,

We tested the your website as per your latest suggestions. We didn't reproduce the "hidden1" error, but we got: "Object does not support this property or method". When we debugged, the source of the error was revelead as ribbonGroup ( please refer to the attached screenshot). Could you please review this part of your project and send us any declarations of Telerik controls which might be involved in this error?


Greetings,
Peter
the Telerik team

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