Grid's GridButtonColumn not firing ItemCommand event for some users

[James]

I have a grid that has a GridButtonColumn as the first column.  When the user clicks the button, the ItemCommand event is supposed to fire.  It does for some users but not all.  Everyone uses the same browser version & OS version (company configuration).

The grid is defined like this:

<t:RadGrid ID="rgTimeMaterial" runat="server" PageSize="200" AllowPaging="True" AllowSorting="True"
    AllowMultiRowSelection="true" AutoGenerateColumns="false" Height="510px" GridLines="Both"
    ShowFooter="False" CssClass="w980" ShowHeader="True" EnableViewState="true" >
    <HeaderStyle Wrap="false" />
    <MasterTableView EnableHeaderContextMenu="true" CellPadding="0" CellSpacing="0" AllowMultiColumnSorting="true"
        ClientDataKeyNames="Job_Number,EntityCode,AssignedTo" CssClass="w980">
        <Columns>
              . . .
        </Columns>
    </MasterTableView>
    <ItemStyle Font-Names="Arial,Helvetica,sans-serif" Font-Size="9pt" Wrap="false" />
    <ClientSettings ColumnsReorderMethod="Reorder" AllowColumnsReorder="True" AllowColumnHide="true"
        ReorderColumnsOnClient="True">
        <ClientEvents OnRowContextMenu="RowContextMenu" OnRowDblClick="OnRowDblClick" OnRowCreated="RadGrid1_RowCreated"
            OnRowSelected="RadGrid1_RowSelected" OnRowDeselected="RadGrid1_RowDeselected"
            OnRowSelecting="RadGrid1_RowSelecting" OnGridCreated="GridCreated" />
        <Selecting AllowRowSelect="true" EnableDragToSelectRows="true" />
        <Scrolling SaveScrollPosition="true" AllowScroll="true" UseStaticHeaders="True">
        </Scrolling>
        <Resizing AllowColumnResize="true" EnableRealTimeResize="true" ShowRowIndicatorColumn="true"
            ClipCellContentOnResize="true" AllowResizeToFit="true" />
    </ClientSettings>
    <PagerStyle Position="Top" Mode="NextPrevAndNumeric" AlwaysVisible="true" />
</t:RadGrid>

I'm also using a RadAjaxManager object that is defined as follows:

<t:RadAjaxManager ID="RadAjaxManager1" runat="server" DefaultLoadingPanelID="RadAjaxLoadingPanel1">
    <AjaxSettings>
        <t:AjaxSetting AjaxControlID="rgTimeMaterial">
            <UpdatedControls>
                <t:AjaxUpdatedControl ControlID="rgTimeMaterial" LoadingPanelID="RadAjaxLoadingPanel1" />
            </UpdatedControls>
        </t:AjaxSetting>
      </AjaxSettings>
    <ClientEvents OnResponseEnd="RequestEnd" />
</t:RadAjaxManager>

Everyone's browser settings should be the same as they are configured by IT from the same "image".  Any help would be really appreciated!

Thanks,
James

[Tsvetina]

Hi James,

This is a very weird problem, the event should be firing regardless of who uses the control. Furthermore, I do not see anything wrong in the code that you sent, so can you please paste the rest of the code related to the issue - the column declaration, the ItemCommand event handler and how you attach it, etc.

Best wishes,
Tsvetina
the Telerik team