Hi,
When I am trying to install the trail version of the ASP.NET AJAX installer package, I am getting the below eror:
"
Telerik.CommonInstaller.ProductInfoService.ProductInfoServiceException: Failed to get validation version. ---> Telerik.CommonInstaller.ProductInfoService.ProductInfoServiceException: Could not retrieve data. ---> System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.
   at System.Net.HttpWebRequest.GetResponse()
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.DeserializeRemoteObject[T](String sourceUri)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.DeserializeRemoteObject[T](String sourceUri)
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.get_ValidationVersion()
   at Telerik.CommonInstaller.Application.Services.DeprecationService.GetMinValidationVersion()
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.Application.Services.DeprecationService.GetMinValidationVersion()
   at Telerik.CommonInstaller.Application.Services.DeprecationService.CheckApplicationDeprecated()
   at Telerik.CommonInstaller.UI.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)"

Can you please help me to solve the above issue.

Thanks
Prabhakar

Hi,
Thanks for the reply,,
Now I am able to install the trila version..

Regards
Prabhakar

Hi Prabhakar,

Just to inform you - our new version of the installer is live. You can check if it works for you now.

Any feedback will be appreciated.

Kind regards,
Chavdar,
the Telerik team

I also have the install problem. But when I click MSI installer, it always has server error, could you send me a valid link of MSI installer?

Hi Daniel,

Here you go:
http://www.telerik.com/account/your-products/trial-product-versions/download-trial-file.aspx?fileid=12099&pid=0&dispkey=True

All the best,
Andrey
the Telerik team

Is this fixed now?

I am getting the same problem

this is in general with the control panel also when trying to install Open Access ORM

Hello Jane,

Thanks for writing.

Do you use proxy? Please, share some more details about your network configuration, so that we are able to investigate the issue.

Looking forward to your reply.

Kind regards,
Chavdar,
the Telerik team

Hi Chavdar,

Yes we use proxy.

So we can check whether our firewall or antivirus is causing a problem, can you tell me what the url is that the is being accessed?

Or is there a link to where I can download msi's of the full versions of the products that we have paid for?

Thanks,
Jane

Hello Jane,

From your products page (see attached screenshot) you can go to all product files page by clicking 'Browse all product files'. Each product has several download packages. You can choose the 'Automatic installation' file which will serve you a MSI installer.

Regarding the accessed URLs, our web installer communicates with  http://telerik.s3.amazonaws.com and https://www.telerik.com.

Let me know if I can be of further assistance.

Kind regards,
Chavdar,
the Telerik team