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Getting installation Error while installing ASP.NET AJAX installer

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Prabhakar
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Prabhakar asked on 15 Dec 2011, 12:20 PM
Hi,
When I am trying to install the trail version of the ASP.NET AJAX installer package, I am getting the below eror:
"
Telerik.CommonInstaller.ProductInfoService.ProductInfoServiceException: Failed to get validation version. ---> Telerik.CommonInstaller.ProductInfoService.ProductInfoServiceException: Could not retrieve data. ---> System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.
   at System.Net.HttpWebRequest.GetResponse()
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.DeserializeRemoteObject[T](String sourceUri)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.DeserializeRemoteObject[T](String sourceUri)
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.get_ValidationVersion()
   at Telerik.CommonInstaller.Application.Services.DeprecationService.GetMinValidationVersion()
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.Application.Services.DeprecationService.GetMinValidationVersion()
   at Telerik.CommonInstaller.Application.Services.DeprecationService.CheckApplicationDeprecated()
   at Telerik.CommonInstaller.UI.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)"

Can you please help me to solve the above issue.

Thanks
Prabhakar

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Chavdar Dimitrov
Telerik team
answered on 15 Dec 2011, 03:24 PM
Hi Prabhakar,

Thank you for contacting us.

Looking at the exception, it seems you are behind proxy which can't be automatically resolved.

The installer inherits the proxy settings from Internet Explorer. I guess your proxy requires authentication, which is not supported in the current version. We are now working on a network settings section, which will provide the option to set proxy configuration, including custom proxy credentials. I hope we will manage to upload the new version of the installer by the end of the week.

As a workaround to the web installer you can use the MSI installer of RadControls for ASP.NET AJAX.

I hope this helps. If you need any further assistance, please do no hesitate to write us back.

Best regards,
Chavdar,
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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Prabhakar
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answered on 16 Dec 2011, 01:28 PM
Hi,
Thanks for the reply,,
Now I am able to install the trila version..

Regards
Prabhakar
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Chavdar Dimitrov
Telerik team
answered on 16 Dec 2011, 01:50 PM
Hi Prabhakar,

Just to inform you - our new version of the installer is live. You can check if it works for you now.

Any feedback will be appreciated.

Kind regards,
Chavdar,
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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Daniel
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answered on 12 Jan 2012, 11:54 PM
I also have the install problem. But when I click MSI installer, it always has server error, could you send me a valid link of MSI installer?
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Andrey
Telerik team
answered on 13 Jan 2012, 12:59 PM
Hi Daniel,

Here you go:
http://www.telerik.com/account/your-products/trial-product-versions/download-trial-file.aspx?fileid=12099&pid=0&dispkey=True

All the best,
Andrey
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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Liam
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answered on 14 Aug 2012, 11:41 AM
Is this fixed now?

I am getting the same problem

this is in general with the control panel also when trying to install Open Access ORM

Application Version: 2012.2.809.0
Description: Internet connectivity failure
Details:
Telerik.CommonInstaller.ProductInfoService.ProductInfoServiceConnectivityException: Failed to retrieve ControlPanelValidationVersions.xml from ProductInfoService. ---> System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.
   at System.Net.HttpWebRequest.GetResponse()
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.DeserializeRemoteObject[T](String sourceUri, String sourceName)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.DeserializeRemoteObject[T](String sourceUri, String sourceName)
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.get_ControlPanelValidationVersions()
   at Telerik.CommonInstaller.Application.Services.DeprecationService.GetControlPanelMinVersion()
   at Telerik.CommonInstaller.Application.Services.DeprecationService.CheckControlPanelDeprecated()
   at Telerik.CommonInstaller.ControlPanel.App.CheckIsDeprecated()
   at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
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Chavdar Dimitrov
Telerik team
answered on 14 Aug 2012, 01:22 PM
Hello Jane,

Thanks for writing.

Do you use proxy? Please, share some more details about your network configuration, so that we are able to investigate the issue.

Looking forward to your reply.

Kind regards,
Chavdar,
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Liam
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answered on 17 Aug 2012, 11:22 AM
Hi Chavdar,

Yes we use proxy.

So we can check whether our firewall or antivirus is causing a problem, can you tell me what the url is that the is being accessed?

Or is there a link to where I can download msi's of the full versions of the products that we have paid for?

Thanks,
Jane
0
Chavdar Dimitrov
Telerik team
answered on 20 Aug 2012, 10:32 AM
Hello Jane,

From your products page (see attached screenshot) you can go to all product files page by clicking 'Browse all product files'. Each product has several download packages. You can choose the 'Automatic installation' file which will serve you a MSI installer.

Regarding the accessed URLs, our web installer communicates with  http://telerik.s3.amazonaws.com and https://www.telerik.com.

Let me know if I can be of further assistance.

Kind regards,
Chavdar,
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Prabhakar
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Chavdar Dimitrov
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Prabhakar
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Daniel
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Andrey
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Liam
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