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Getting errors after installing radEditor

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Domenick
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Domenick asked on 20 Aug 2008, 04:27 PM

The following is in the event viewer, All Pages display generic Webpart error

Web Part Error:
This page has encountered a critical error. Contact your system
administrator if this problem persists.

Event Type: Error
Event Source: Windows SharePoint Services 3
Event Category: Runtime
Event ID: 6610
Date:  8/20/2008
Time:  12:16:46 PM
User:  N/A
Computer: RENSP1
Description:
Safe mode did not start successfully. Could not load file or assembly 'System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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George
Telerik team
answered on 21 Aug 2008, 11:34 AM
Hi Domenick,

Could you please check the server's GAC and make sure that the following assemblies are present:

  • System.Web.Extensions 
  • Telerik.Web.UI
  • Telerik.Charting
  • RadEditorSharepoint
In addition please make sure that you have integrated ASP.NET AJAX with Sharepoint.

I hope this helps.

Sincerely,
George
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Tim
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answered on 10 Sep 2008, 09:55 PM
I am having the exact same problem as well. 

I think the problem is that I have .NET 3.5 installed on my SharePoint server, which means that the System.Web.Extensions assembly is version 3.5.0.0 instead of 1.0.61025.0. 

This is weird though because the rad ajax controls worked fine when I installed them into the GAC.  Any idea on how to make the radEditor work on a SharePoint server with .NET 3.5 installed?

The following assemblies are all in the GAC on my machine:

  • System.Web.Extensions  (3.5.0.0, NOT 1.0.61025.0)
  • Telerik.Web.UI
  • Telerik.Charting
  • RadEditorSharepoint
Thanks,

Tim
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George
Telerik team
answered on 11 Sep 2008, 12:23 PM
Hi Tim,

The RadEditor for MOSS is built using the Microsoft ASP.NET Ajax Extensions 1.0 (version 1.0.61025.0). Since you are using different versions (3.5.0.0 for System.Web.Extensions and 2008.x.xxx.35 for Telerik.Web.UI) you will need to add <bindingRedirect> elements for those two assemblies in the web.config file.

<dependentAssembly>
     <assemblyIdentity name="System.Web.Extensions" publicKeyToken="31bf3856ad364e35" culture="neutral" />
     <bindingRedirect oldVersion="1.0.61025.0" newVersion="3.5.0.0" />
</dependentAssembly>
<dependentAssembly>
     <assemblyIdentity name="Telerik.Web.UI" publicKeyToken="121fae78165ba3d4" culture="neutral" />
     <bindingRedirect oldVersion="2008.x.xxx.20" newVersion="2008.x.xxx.35" />
</dependentAssembly>

This should allow SharePoint to get the proper references and display the editor. I hope this helps.

Sincerely,
George
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Tim
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answered on 11 Sep 2008, 03:32 PM
George,

Thanks!  I had just tried that previously to your response and got it to work. 

Thanks again,

--Tim
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Lee
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answered on 22 Oct 2009, 06:32 PM

Hi,

I'm running into a similar issue.  I have the following bindingRedirect in my web.config, which should cover the 1.0.61025.0 version mentioned in the error --

<dependentAssembly>
        <assemblyIdentity name="System.Web.Extensions" publicKeyToken="31bf3856ad364e35" />
        <bindingRedirect oldVersion="1.0.0.0-1.1.0.0" newVersion="3.5.0.0" />
</dependentAssembly>

I do see System.Web.Extensions registered in the GAC.  The editor does appear to be working on our MOSS based site, but that error message continues to periodically appear in the server application event log.

Regards,
- Lee

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Stanimir
Telerik team
answered on 27 Oct 2009, 02:37 PM
Hi Lee,

Make sure that you extended your MOSS site with ASP.NET AJAX according to the following help article Extending your MOSS site with Microsoft ASP.NET AJAX 3.5.

If after reviewing the article the problem persists, provide me with your web.config file. I will check if there is something wrong regarding the RadEditor in it.

If you upgraded your version of the control you can review the following help article as well Upgrading to a newer version of RadEditor for MOSS.

Regards,
Stanimir
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Amit Bhuttan
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answered on 10 Jun 2010, 09:47 PM
I am also getting the same issue my Moss logs are full of this error but I checked GAC i have all 4 and we are using AJAX 3.5 and I have used the link you provided to make changes in my web.config.Any Idea what could be reason for it...?

SafeControl load exception:Telerik.Web.UI, Version=2009.3.1314.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4 Exception: Could not load file or assembly 'System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. 

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Stanimir
Telerik team
answered on 16 Jun 2010, 08:07 AM
Hi Amit,

Could you provide me with your web.config file? I will check it out and advise you further.


All the best,
Stanimir
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Amit Bhuttan
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answered on 16 Jun 2010, 03:34 PM
How I should send you my config file?...the attached file format does not support it.
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Rumen
Telerik team
answered on 17 Jun 2010, 06:56 AM
Hi Amit,

You can send us your config file by opening a support ticket.

Best regards,
Rumen
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Idan
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answered on 30 Jun 2010, 03:02 PM
Hi,
i have the same problem like Amit Buttan. Can you post a solution for his problem?

Thank you
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Stanimir
Telerik team
answered on 01 Jul 2010, 11:05 AM
Hi Idan,

If you want this error to stop appearing in the logs, you have two options.
1. Install ASP.NET AJAX 1.0 regardless of the fact that the old version of System.Web.Extensions will not be used.
2. Use the 3.5 version of Telerik.Web.UI.dll. In order to do this add the xxxx.x.xxx.35 version of the dll in the GAC and add the following binding redirect in the web.config of your MOSS site:
<dependentAssembly>
    <assemblyIdentity name="Telerik.Web.UI" publicKeyToken="121fae78165ba3d4" />
    <bindingRedirect oldVersion="1.0.0.0-xxxx.x.xxx.20" newVersion="xxxx.x.xxxx.35" />
</dependentAssembly>



Sincerely yours,
Stanimir
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Domenick
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George
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Tim
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Lee
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Stanimir
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Amit Bhuttan
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Rumen
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Idan
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