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Events don't work after a period of time

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ne2000
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ne2000 asked on 10 Jan 2012, 04:04 PM
Hi,

There is a very interesting problem! I open the page and i run related events in the panel by pressing the buttons. But after 1 or 2 minute I don't click any button. while whating without anything. then when i click any button, button events don't work; but loading panel is loading... What could be the problem... Does not postback?

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Andrey
Telerik team
answered on 11 Jan 2012, 12:13 PM
Hello,

Some possible reasons for this problem could be:

  • Wrong Ajax settings.
  • JavaScript error which is preventing the postback.

However, in order to give you more concrete information  I need to see your code or sample project which is replicating the issue.


All the best,
Andrey
the Telerik team
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ne2000
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answered on 22 Jan 2012, 08:26 AM
Hi,,

I found the problem... The problem is that rad controls is imcompatible with ssl... How do i resolve the problem... web.config?? controls properties...??

Thank you... 
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Andrey
Telerik team
answered on 23 Jan 2012, 02:28 PM
Hello,

We are not aware of any SSL-related issues in our controls. Are you using CDN by any chance? If so, this may be an issue in the CDN references and may need to be further investigated.

In any case, if the issue persists, consider sending us some stripped down runnable page that demonstrates the issue. Thus, we can plug it in an SSL-enabled web site and debug it locally. If sending a sample page or project is not feasible, can you, please, provide a live URL we can investigate remotely?

All the best,
Andrey
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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randall
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answered on 07 Jul 2012, 11:07 PM
Hi,
We to have been having problems with Telerik running with SSL.

We are using a Sonicwall firewall what terminates SSL at the firewall. When the firewall is set to HTTP, everything works fine.
as soon as we turn in SSL the ajax control and other telerik controls stop working. We have detected that the packet size is very large.

while this is affecting our own application, we have also install a Helpdesk 3rd party software which it too stops working when the SSL is turned on.  investigating the issue we found that this 3rd party application was using Telerik as-well. so it appears that two application using telerik will not work.


investigating the issue at the firewall and talking with the their support team it appears that the packet size is larger than 1500, and therefore packet sizes are being dropped. somicwall's team thinks that  this  issue might be the cause  and thinks the packet size need to be reduce....but they are just guessing.

not sure if there is a webconfig setting or something that might help?






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Andrey
Telerik team
answered on 10 Jul 2012, 02:32 PM
Hello,

There is no particular reason why RadControl will not work with SSL. This is most probably a configuration issue.

About the other question, the packet size is not controlled by any of the RadControls. RadControls are at the application level and are directly through the operating system. The packet size is controlled from the transmission control protocol. Most probably the issue comes from the firewall.

Try to disable temporarily the firewall and check whether the issue still replicates.

Greetings,
Andrey
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Andrey
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ne2000
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randall
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