Error loading ChartImage

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8 posts, 0 answers
  1. Divyesh
    Divyesh avatar
    3 posts
    Member since:
    May 2008

    Posted 12 Aug 2008 Link to this post

    I get "Error loading RadChart image." error when i browse a page that has chart control in it. This is trial version and i am middle of evaluating the product on widows xp. I search through forum here but that did not solve my issue because i do not have session tag in web.confg. I gave aspnet user full control on site to see if this is a permission issue.
    Version: 2008.2 723 Released:7/23/2008

    Here is sample code:


    telerik:RadChart ID="radChartByModelCode" Width="900px" Height="500px" Skin="Web20" runat="server"></telerik:RadChart>

    I also tried setting UserSession="false" but same error.

  2. Shinu
    Shinu avatar
    17764 posts
    Member since:
    Mar 2007

    Posted 13 Aug 2008 Link to this post

    Hi Divyesh,

    I have found the following forum links which discuss a similar error. Go through the forum discussion and see if it helps to some extent.

    Error loading RadChart image -- RadControl Ajax 619 2008
    "error loading RadChart image" and "App_GlobalResources"


  3. Divyesh
    Divyesh avatar
    3 posts
    Member since:
    May 2008

    Posted 13 Aug 2008 Link to this post

    I did ran into those threads and tried out their suggestions.
    Still I get same error.

    Error loading RadChart image -- RadControl Ajax 619 2008


    add verb="*" path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4" validate="false" />

    "error loading RadChart image" and "App_GlobalResources"



  4. Ves
    Ves avatar
    2926 posts

    Posted 18 Aug 2008 Link to this post

    Hello Divyesh,

    The only known reason for such error is incorrectly registered http handler. Does the issue appear in a brand new web site with a single page with RadChart in it? Did you try to register the http handler from the chart smart tag as shown here? You you still experience the same problem, can you send this web-site to us, so we can review it? Thanks.

    Note, that the property is UseSession. Still, this does not seem to be relevant in this case, as the property remains with its default value - true.

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  5. Martin Olivares
    Martin Olivares avatar
    1 posts
    Member since:
    Oct 2008

    Posted 03 Oct 2008 Link to this post

    I had the same issue in a site with forms authentication enabled and one
    non-secured page with a chart control. To solve this i've added the following lines to the locations web.config section:

      <location path="ChartImage.axd">
            <allow users="*"/>

    in order to don't block the non authenticated calls to the chart handler.

    Hope that this helps.
  6. Ely
    Ely avatar
    9 posts
    Member since:
    Feb 2008

    Posted 09 Feb 2009 Link to this post


    I am having the same problem and tried all the workarounds suggested but still the error persists. The RadChart is located on the same page as the data entry page where it is initially hidden from view until the user submits the page. The whole application (where the RadChart control is used) is hosted inside an iframe from a different web application/domain.


  7. Vladimir Milev
    Vladimir Milev avatar
    1061 posts

    Posted 13 Feb 2009 Link to this post

    Hello Alpesh,

    Have you checked the troubleshooting section in the help?

    Best wishes,
    Vladimir Milev
  8. Kannadasan
    Kannadasan avatar
    23 posts
    Member since:
    Jul 2010

    Posted 11 Aug 2010 Link to this post

    Please First Install Repot Tool,Then Added this Line in WebConfic

                    <add path="ChartImage.axd" verb="*" type="Telerik.Web.UI.ChartHttpHandler, Telerik.Web.UI, Version=2009.3.1103.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4" validate="false" />

    With Regards
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