End User Receives Trial Notification

3 posts, 0 answers
  1. Jim
    Jim avatar
    6 posts
    Member since:
    Mar 2011

    Posted 14 May 2012 Link to this post


    A user of our Click Once app took a screen capture of a trial notification they received while using our application.

    RadControls for WPF Trial
    You are runnng a trial version of RadControls for WPF.
    Would you like to get details on purchasing a license?


    The page in question makes use of the WPF Grid Control.
    We have a license for all our developers - What is the issue?

    The controls that were used for the build are the ones from the manage products section on the telerik site.
    Specifically:
    RadControls_for_WPF_2012_1_0326_Dev.msi
  2. Vlad
    Admin
    Vlad avatar
    11100 posts

    Posted 15 May 2012 Link to this post

    Hi,

     Please check what assemblies you have as project references!

    Greetings,
    Vlad
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

  3. Jim
    Jim avatar
    6 posts
    Member since:
    Mar 2011

    Posted 15 May 2012 Link to this post

    OK, so I can confirm this is only happened to one user.
    What I found is in his click once folder there are two dlls that say they are the trial version when looking at the details. However when I look at other users, theirs do not say trial versions. We confirmed in the click once master location the dlls are not the trial versions.

    Was finally able to fix the issue by having him remove everything from his GAC and Registry that said telerik. He reinstalled again from same click once, this time the files properties do not say trial and the app runs fine.

    The user say she did install telerik trials a while ago but ran the uninstallers to remove the telerik products. By seeing all these telerik items in his GAC and Registry it appears telerik uninstalls may not have happened cleanly.

    Still wondering how the heck the click once install dlls could have changed to trial versions?

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