EmptyMessage not showing

[Mickael]

Hi, I have an autocompletebox with an EmptyMessage set.
The problem is that the empty message barely shows.
Basically I only see A few pixel width of the first letter of the EmptyMessage.
It's like something is squishing it to the left.

<telerik:RadAutoCompleteBox
    ID="RdtCmpltBx_1"
    runat="server"
    Width="160px"
    DropDownWidth="150px"
    EmptyMessage="Enter name (ex: Alpha)"
    WebServiceSettings-Method="GetSingleName"
    WebServiceSettings-Path="Main.aspx"
    OnClientTextChanged="NameChanged"
    Filter="StartsWith"
    DropDownPosition="Automatic"
    AllowCustomEntry="true"
    InputType="Text"
    TextSettings-SelectionMode="Single" />

I looked at the sample at https://demos.telerik.com/aspnet-ajax/autocompletebox/examples/default/defaultcs.aspx

and I do not see anything different.

[Mickael]

Update:
I found out that if I click in the AutoCompleteBox, then click out, after that the EmptyMessage shows completely.

Weird...

[Plamen]

Hello,

The issue sound like a bug in the control that is already fixed in the latest version of  the control. In such case I will recommend you to update to the latest version. Please let us know if you still observe some unusual issues so we could inspect them and be more helpful.

Regards,
Plamen
Telerik

 

 

[Mickael]

Hi,

I am using Telerik.Web.UI v4.0.30319

 I thought that was the latest.

[Mickael]

I am attaching a screenshot of the control.

[Plamen]

Hello Mickael,

The latest version is version 2015.1.401. Here is you can see the Release history of Telerik UI for ASP.NET AJAX. 

You can check the version of your Telerik.Web.UI.dll file by right clicking on it,then clicking on the properties option and then clicking on the Details tab. You will see the version in the File version line. 

Regards,
Plamen
Telerik

 

 

[Mickael]

I just updated to the latest version.
I removed the reference to the previous telerik.web.ui and added the new one from C:\Program Files (x86)\Telerik\UI for ASP.NET AJAX Q1 2015\Bin45
File Version is 2015.1.401.45
Bug is still happening

I am using Visual Studio 2013

[Plamen]

Hello ,

I have  tested the described scenario but could not observe any unusual issue once again. Here a video of my test and you can find my sample page attached.

Please let me know what else should I add or do to replicate the issue and be more helpful with a possible solution.

Regards,
Plamen
Telerik

 

 

[Albert Shenker]

I am using the 2015.1.401.40 version of the controls and the EmptyMessage is not being displayed at all on iPhones. I'm not sure about other mobile platforms. It DOES display in regular browsers on computers.

[Plamen]

Hello Albert,

We have tested both IPhone 6 and other mobile devices and the empty message is displayed correctly at our side with the version that you mentioned and the web service scenario. I have also observed the Empty message correctly at our online demos.

If your scenario is somehow different please elaborate a little bit what exactly should be done to observe it at our side and be more helpful with a possible solution.

Regards,
Plamen
Telerik