Editor Tool Bars disappears in IE 11 but shows in IE9

3 posts, 0 answers
  1. gc_0620
    gc_0620 avatar
    246 posts
    Member since:
    Feb 2008

    Posted 28 Feb 2014 Link to this post

    Hi all,
    Using RadControls for ASP.NET AJAX Q3 2013 with VS 2010.
    I can't see Editor Tool Bars in IE 11 but they shows in IE 9. Please refer to attached. But works perfectly in Firefox or Chrome.

    Below is my Page and Editor Declarations.  Any Help will be appreciated.


    Page Header:

    <head id="Head1" runat="server">
        <title>Client Note</title>
        <meta http-equiv="x-ua-compatible" content="IE=edge" />
        <link href="styles.css" rel="stylesheet" type="text/css" />

    Rad editor
    <telerik:RadEditor ID="RadEditorEdit" ToolsFile="EditorTools.xml" ToolTip="Maximum 3000 characters allowed."
        EditModes="All" runat="server" ToolbarMode="ShowOnFocus" Content='<%# Bind("Notes_Comment") %>'>
        <ExportSettings OpenInNewWindow="true">
            <telerik:EditorToolGroup Tag="Bottom">
                <telerik:EditorTool Name="AbsolutePosition" ShowIcon="true" />
                <telerik:EditorTool Name="TrackChangesDialog" Enabled="true" ShowIcon="true" />
            <telerik:EditorModule Name="RadEditorDomInspector" Enabled="true" Visible="true" />
            <telerik:EditorModule Name="RadEditorStatistics" Enabled="true" Visible="true" />

  2. gc_0620
    gc_0620 avatar
    246 posts
    Member since:
    Feb 2008

    Posted 03 Mar 2014 in reply to gc_0620 Link to this post

    I am able to fix it by applying following. Works well in ie 10/11 or lower versions as well Firefox/Chrome.

    If we have a Master Page in Web Site and all other Page’s are Content Page; then Master Page Page_load Event, add this.
    All Content Pages will reflect the changes.

    If no Master Page, this can be added in each individual page's page_load event.

    protected void Page_Load(object sender, EventArgs e)
     Response.AppendHeader("X-UA-Compatible", "IE=edge");


    It is so sad and frustrating to see that Microsoft Internet Explorer 10 & Up does not fully support web sites using Microsoft’s Own Products such as Visual Studio 2010, IIS7 and MS SQL Databases. The only choice MS is giving the end user is very simple; upgrade OS/Browser’s/Development/Database products to latest versions if one is using their products.

    In reality, can any organizations afford to spend that much money b/c every 3-4 months MS will release a new version or upgrade those organizations Web programs based on new IE requirement?

    But other Browsers such as Firefox or Google Chrome fully support’s Websites that are built from Microsoft ASP.Net Products. Not any issue there.

    I am not the just one developer who is complaining about IE 10 or up; millions others are in the same boat. Many simply all together abandoned IE out of Frustration.


  3. Ianko
    Ianko avatar
    1899 posts

    Posted 05 Mar 2014 Link to this post

    Hi Ghulam,

    The described problem is not reproducible on my end. You can examine this live example of the RadEditor control by setting the ShowOnFocus toolbar mode and observe that there tools are showing as expected.

    Unfortunately, I can only make assumptions on why this problem occurs on your and, although I am glad that you have found an approach to workaround the problem. If you still need this to be investigated, please provide a sample project that demonstrates the problem, so that I could be able to reproduce it on my end and determine the reason for its appearance.

    About the MS software matters, we are not able to provide a firm and appropriate information about handling multiple MS products. I am sure that you will be able to find answers to your questions among their forums and knowledge base.


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