Editor Managers timeout performance

[bruce]

Hello -

We are using ASP.Net Ajax RadEditor and are experiencing intermittent timeout problems when loading DocumentManager or ImageManager.  These are reports from end-users who report that they get an IE8 "Can not display page" error when trying to invoke DocMan or ImageMan.

The page that is loading has 1 RadEditor in it.  We are using Net 3.5 for framework. 

We have disabled the CDN Telerik feature.  The application runs on an intranet.  ( I guess that mean the javascript is served by our internal servers).

Just wondering if anyone had any similar experience and possible system perfomance tuning to fix.

Thanks,
bruce

[Dobromir]

Hi Bruce,

This problem is most probably caused by the web server's limitation of the URL length. By design, RadEditor's dialogs are configured to send their parameters using POST method if they exceed 2000 characters. Could you please try the following JavaScript workaround and see if the problem still occurs?

<script type="text/javascript">
    function setUrlLength(editor)
    {
        editor.get_dialogOpener()._dialogUrlLengthLimit = 200;
    }
</script>
<telerik:RadEditor ID="RadEditor1" runat="Server" OnClientLoad="setUrlLength" .../>

Please let us know if this helps.

Best wishes,
Dobromir
the Telerik team

[bruce]

Dobromir,

I am going to apply your workaround and will have to wait and see if this solves the problem this user is seeing.

If you don't hear back,  assume the issue is resolved.

Thanks again,
bruce