Edited image copy not saved

7 posts, 1 answers
  1. Fit2Page
    Fit2Page avatar
    468 posts
    Member since:
    Feb 2007

    Posted 19 Feb 2013 Link to this post

    Hi there,

    When I have a RadEditor on a page with 2012.3.1016.40 dll version an image which is edited and saved as a copy, the original image is saved and not the edited one. I have isolated the problem this morning and I can send demo project if needed.

    This problem does not occur with older version of the DLL.
    Please reply soonest, this is a problem in our CMS.

  2. Answer
    Rumen avatar
    14462 posts

    Posted 21 Feb 2013 Link to this post

    Hello Marc,

    This problem should be fixed in the latest Q1 2013 release, which was released yesterday.
    Please, upgrade to it to fix the problem. The new version also offers multiple improvements in the Paste From Word feature and Links creation and editing.

    Best regards,
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  3. Neehar
    Neehar avatar
    5 posts
    Member since:
    Dec 2012

    Posted 04 Feb 2014 Link to this post

    Hi All.. 
    I have used Telerik Image Editor in my Project and it worked fine while we are developing and even worked fine after hosting
    (ex: xxx.xx.xx/myprojectname/pagename).
    but when we switched our domain from "xxx.xx.xx" to "xxxxxxxx.com" telerik image editor is unable to save image and my url is getting appended with "#".
    Can any one Help ?

    Thanks Neehar

  4. Vessy
    Vessy avatar
    2416 posts

    Posted 07 Feb 2014 Link to this post

    Hi Neehar,

    I tried to reproduce the reported behavior but to no avail. Could you provide more detailed information regarding the specific scenario?
    • Which version of the controls and .NET Framework is used in the application?
    • Are you able to reproduce this behavior under different browsers?
    • Is there any JavaScript error thrown in the time when the problem occurs?
    Could you open a formal support ticket and provide us a simple fully runnable project reproducing the problem so we can investigate it further? Detailed information on how to isolate such is available here: Isolating a problem in a sample project

    Veselina Raykova
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
  5. Neehar
    Neehar avatar
    5 posts
    Member since:
    Dec 2012

    Posted 11 Feb 2014 in reply to Vessy Link to this post

    Hi Veselina,

    Thanks for your reply.

    I am using 2013.2.717.40  Version  of Telerik Controls (Runtime Version v4.0.30319and my .Net Framework Version is 4.0.
    (Every thing worked fine while developing and even after moving the project to server but as soon as domain
    switch image editor stopped working )

    Please Find the  the screen shot of the javascript error received and my web.config below.

        <sectionGroup name="telerik.web.ui">
          <section name="radCompression" type="Telerik.Web.UI.RadCompressionConfigurationSection, Telerik.Web.UI, PublicKeyToken=121fae78165ba3d4" allowDefinition="MachineToApplication" requirePermission="false" />


        <httpRuntime maxRequestLength="102400" />
        <compilation debug="true" targetFramework="4.0" />
        <customErrors mode="Off" />
          <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false" />
          <add path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" validate="false" />
          <add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false" />
          <add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false" />
          <!--For RadSpell Check-->
          <add path="Telerik.Web.UI.DialogHandler.aspx" verb="*" type="Telerik.Web.UI.DialogHandler" validate="false" />
          <add path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" validate="false" />

          <add name="RadCompression" type="Telerik.Web.UI.RadCompression" />

            <add tagPrefix="ajaxToolkit" assembly="AjaxControlToolkit" namespace="AjaxControlToolkit" />



        <urlCompression doStaticCompression="true" doDynamicCompression="false" />
        <validation validateIntegratedModeConfiguration="false" />
        <modules runAllManagedModulesForAllRequests="true">
          <add name="RadCompression" type="Telerik.Web.UI.RadCompression" />
          <add name="Telerik.Web.UI.WebResource"  path="Telerik.Web.UI.WebResource.axd" verb="*"   type="Telerik.Web.UI.WebResource, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4"/>
          <add name="Telerik_RadUploadProgressHandler_ashx" verb="*" path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" />
          <add name="Telerik_Web_UI_DialogHandler_aspx" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" />
          <add name="Telerik_Web_UI_SpellCheckHandler_axd" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" />
        <directoryBrowse enabled="true" showFlags="Date, Time, Size, Extension, LongDate" />
    Note: I have tried all the below links mentioned below links but in vain.






    Thanks | Neehar
  6. Neehar
    Neehar avatar
    5 posts
    Member since:
    Dec 2012

    Posted 12 Feb 2014 in reply to Neehar Link to this post

    Hi Team,

    I am facing problem with Telerik Image Editor, Our website has " https ".
    Is there any issue with that.

    Please help.

    Thanks | Neehar
  7. Vessy
    Vessy avatar
    2416 posts

    Posted 14 Feb 2014 Link to this post

    Hi Marc,

    I am afraid that the provided information is still not enough to reproduce the issue and determine the exact cause of the issue. Bellow you can see the insights I can make after examining the given code:
    • Are you, by any chance, using the ImageEditor into a load balanced environment? If yes, take a look at the configurations described in this blog post: How to integrate RadControls for ASP.NET AJAX in a WebFarm or WebGarden scenario
    • https should not be a problem, unless the application containing the ImageEditor does not have proper permissions to write over the edited files. You can see how to test the permissions here: Troubleshooting
    • In case you are working with impersonation, you have to also make sure that the controls handler is added to the <location> section of the web.config. In this way the handler will be excluded from the authentication rules and all requests to it will have the correct permissions:
      location path="Telerik.Web.UI.WebResource.axd" allowOverride="true">
           <identity impersonate="true" userName="HostingServer\userName" password="userPassword"/>
             <allow users="*"/>
    If non of the above helps in solving the case, though, we will need to reproduce the issue in our side in order to provide any further help, so the request for a sample fully runnable project persists.

    Kind regards,
    Veselina Raykova
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
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