Edited image copy not saved

[Fit2Page]

Hi there,

When I have a RadEditor on a page with 2012.3.1016.40 dll version an image which is edited and saved as a copy, the original image is saved and not the edited one. I have isolated the problem this morning and I can send demo project if needed.

This problem does not occur with older version of the DLL.
Please reply soonest, this is a problem in our CMS.

Thanks,
Marc

[Rumen]

Hello Marc,

This problem should be fixed in the latest Q1 2013 release, which was released yesterday.
Please, upgrade to it to fix the problem. The new version also offers multiple improvements in the Paste From Word feature and Links creation and editing.

Best regards,
Rumen
the Telerik team

[Neehar]

Hi All.. 
I have used Telerik Image Editor in my Project and it worked fine while we are developing and even worked fine after hosting
(ex: xxx.xx.xx/myprojectname/pagename).
but when we switched our domain from "xxx.xx.xx" to "xxxxxxxx.com" telerik image editor is unable to save image and my url is getting appended with "#".
Can any one Help ?

Thanks Neehar

[Vessy]

Hi Neehar,

I tried to reproduce the reported behavior but to no avail. Could you provide more detailed information regarding the specific scenario?

• Which version of the controls and .NET Framework is used in the application?
• Are you able to reproduce this behavior under different browsers?
• Is there any JavaScript error thrown in the time when the problem occurs?

  
Could you open a formal support ticket and provide us a simple fully runnable project reproducing the problem so we can investigate it further? Detailed information on how to isolate such is available here: Isolating a problem in a sample project

Regards,
Veselina Raykova
Telerik

[Neehar]

Hi Veselina,

Thanks for your reply.

I am using 2013.2.717.40  Version  of Telerik Controls (Runtime Version v4.0.30319) and my .Net Framework Version is 4.0.
(Every thing worked fine while developing and even after moving the project to server but as soon as domain
switch image editor stopped working )

Please Find the  the screen shot of the javascript error received and my web.config below.

<configuration>

  <configSections>

    <sectionGroup name="telerik.web.ui">

      <section name="radCompression" type="Telerik.Web.UI.RadCompressionConfigurationSection, Telerik.Web.UI, PublicKeyToken=121fae78165ba3d4" allowDefinition="MachineToApplication" requirePermission="false" />

    </sectionGroup>

  </configSections>

  <system.web>

    <httpRuntime maxRequestLength="102400" />

    <compilation debug="true" targetFramework="4.0" />

    <customErrors mode="Off" />

    <httpHandlers>

      <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false" />

      <add path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" validate="false" />

      <add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false" />

      <add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false" />

      <!--For RadSpell Check-->

      <add path="Telerik.Web.UI.DialogHandler.aspx" verb="*" type="Telerik.Web.UI.DialogHandler" validate="false" />

      <add path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" validate="false" />

    </httpHandlers>

    <httpModules>

      <add name="RadCompression" type="Telerik.Web.UI.RadCompression" />

    </httpModules>

    <pages>

      <controls>

        <add tagPrefix="ajaxToolkit" assembly="AjaxControlToolkit" namespace="AjaxControlToolkit" />

      </controls>

    </pages>

  </system.web>

  

  <system.webServer>

    <urlCompression doStaticCompression="true" doDynamicCompression="false" />

    <validation validateIntegratedModeConfiguration="false" />

    <modules runAllManagedModulesForAllRequests="true">

      <add name="RadCompression" type="Telerik.Web.UI.RadCompression" />

    </modules>

    <handlers>

      <add name="Telerik.Web.UI.WebResource"  path="Telerik.Web.UI.WebResource.axd" verb="*"   type="Telerik.Web.UI.WebResource, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4"/>

      <add name="Telerik_RadUploadProgressHandler_ashx" verb="*" path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" />

      <add name="Telerik_Web_UI_DialogHandler_aspx" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" />

      <add name="Telerik_Web_UI_SpellCheckHandler_axd" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" />

    </handlers>

    <directoryBrowse enabled="true" showFlags="Date, Time, Size, Extension, LongDate" />

  </system.webServer>

</configuration>

 

 

Note: I have tried all the below links mentioned below links but in vain.
http://www.telerik.com/help/aspnet-ajax/introduction-web-resources-troubleshooting.html
http://blogs.telerik.com/AtanasKorchev/Posts/08-07-18/Web_Resources_demystified_Part_3_Troubleshooting.aspx

http://www.telerik.com/help/aspnet-ajax/web-resources-troubleshooting.html

http://www.telerik.com/help/aspnet-ajax/troubleshooting.html

http://www.telerik.com/help/aspnet-ajax/installtroubleshootingproductionserver.html

http://www.telerik.com/help/aspnet-ajax/registering_the_httphandlers_on_windows_vista_iis_7_integrated_mode.html

http://www.telerik.com/help/aspnet-ajax/installdeployingonsharedhosting.html


Thanks | Neehar

[Neehar]

Hi Team,

I am facing problem with Telerik Image Editor, Our website has " https ".
Is there any issue with that.

Please help.

Thanks | Neehar

[Vessy]

Hi Marc,

I am afraid that the provided information is still not enough to reproduce the issue and determine the exact cause of the issue. Bellow you can see the insights I can make after examining the given code:

• Are you, by any chance, using the ImageEditor into a load balanced environment? If yes, take a look at the configurations described in this blog post: How to integrate RadControls for ASP.NET AJAX in a WebFarm or WebGarden scenario
• https should not be a problem, unless the application containing the ImageEditor does not have proper permissions to write over the edited files. You can see how to test the permissions here: Troubleshooting
• In case you are working with impersonation, you have to also make sure that the controls handler is added to the <location> section of the web.config. In this way the handler will be excluded from the authentication rules and all requests to it will have the correct permissions:
  
  web.config
<location path="Telerik.Web.UI.WebResource.axd" allowOverride="true">

     <system.web>

       <identity impersonate="true" userName="HostingServer\userName" password="userPassword"/>

       <authorization>

         <allow users="*"/>

       </authorization>

     </system.web>

   </location>

If non of the above helps in solving the case, though, we will need to reproduce the issue in our side in order to provide any further help, so the request for a sample fully runnable project persists.

Kind regards,
Veselina Raykova
Telerik