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Edited image copy not saved

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answered on 04 Feb 2014, 03:15 PM

telerik-image.png

Hi All..
I have used Telerik Image Editor in my Project and it worked fine while we are developing and even worked fine after hosting
(ex: xxx.xx.xx/myprojectname/pagename).
but when we switched our domain from "xxx.xx.xx" to "xxxxxxxx.com" telerik image editor is unable to save image and my url is getting appended with "#".
Can any one Help ?

Thanks Neehar

answered on 07 Feb 2014, 09:38 AM

Hi Neehar,

I tried to reproduce the reported behavior but to no avail. Could you provide more detailed information regarding the specific scenario?

Which version of the controls and .NET Framework is used in the application?
Are you able to reproduce this behavior under different browsers?
Is there any JavaScript error thrown in the time when the problem occurs?

Could you open a formal support ticket and provide us a simple fully runnable project reproducing the problem so we can investigate it further? Detailed information on how to isolate such is available here: Isolating a problem in a sample project

Regards,
Veselina Raykova
Telerik

If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.

answered on 11 Feb 2014, 07:10 AM

error-image-editor.png

error-image-editor2.png

Hi Veselina,

Thanks for your reply.

I am using 2013.2.717.40 Version of Telerik Controls (Runtime Version v4.0.30319) and my .Net Framework Version is 4.0.
(Every thing worked fine while developing and even after moving the project to server but as soon as domain
switch image editor stopped working )

Please Find the the screen shot of the javascript error received and my web.config below.

</sectionGroup>

</configSections>

<system.web>

</httpHandlers>

</httpModules>

<pages>

</controls>

</pages>

</system.web>

<system.webServer>

</modules>

</handlers>

</system.webServer>

</configuration>

Note: I have tried all the below links mentioned below links but in vain.
http://www.telerik.com/help/aspnet-ajax/introduction-web-resources-troubleshooting.html
http://blogs.telerik.com/AtanasKorchev/Posts/08-07-18/Web_Resources_demystified_Part_3_Troubleshooting.aspx

http://www.telerik.com/help/aspnet-ajax/web-resources-troubleshooting.html

http://www.telerik.com/help/aspnet-ajax/troubleshooting.html

http://www.telerik.com/help/aspnet-ajax/installtroubleshootingproductionserver.html

http://www.telerik.com/help/aspnet-ajax/registering_the_httphandlers_on_windows_vista_iis_7_integrated_mode.html

http://www.telerik.com/help/aspnet-ajax/installdeployingonsharedhosting.html

Thanks | Neehar

answered on 14 Feb 2014, 08:14 AM

Hi Marc,

I am afraid that the provided information is still not enough to reproduce the issue and determine the exact cause of the issue. Bellow you can see the insights I can make after examining the given code:

Are you, by any chance, using the ImageEditor into a load balanced environment? If yes, take a look at the configurations described in this blog post: How to integrate RadControls for ASP.NET AJAX in a WebFarm or WebGarden scenario
https should not be a problem, unless the application containing the ImageEditor does not have proper permissions to write over the edited files. You can see how to test the permissions here: Troubleshooting
In case you are working with impersonation, you have to also make sure that the controls handler is added to the <location> section of the web.config. In this way the handler will be excluded from the authentication rules and all requests to it will have the correct permissions:

web.config <location path="Telerik.Web.UI.WebResource.axd" allowOverride="true">

   <system.web>

     <identity impersonate="true" userName="HostingServer\userName" password="userPassword"/>

     <authorization>

       <allow users="*"/>

     </authorization>

   </system.web>

</location>

If non of the above helps in solving the case, though, we will need to reproduce the issue in our side in order to provide any further help, so the request for a sample fully runnable project persists.

Kind regards,
Veselina Raykova
Telerik

If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.