Disable tooltip on client side events?

6 posts, 0 answers
  1. EJ
    EJ avatar
    6 posts
    Member since:
    Dec 2014

    Posted 14 Jan Link to this post

         Hi,

    I need to disable the tooltip on an appointment when I drop a radgrid row on top of it.  Currently, if I do this, and remain atop the appointment (my cursor that is), it will bring up the tooltip and cancel my row drop if the background execution takes too long (which it does because this is a very busy calendar).

     

    It would also help to disable it temporarily after a context menu selection.

     

    Any help would be appreciated.

     

    Thanks!

  2. Attila Antal
    Admin
    Attila Antal avatar
    414 posts

    Posted 17 Jan Link to this post

    Hi Elias,

    Depends on how the ToolTips are created and shown in the appointments. The following demo sample uses the built-in ToolTip of the controls and they do not interfere with the Drag and Drop event: Scheduler - Drag-and-Drop From RadGrid to RadScheduler.

    If you could share some more details about the current configuration we would be able to provide you with a more accurate answer or suggestions to resolve the issue.

    Kind regards,
    Attila Antal
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
  3. EJ
    EJ avatar
    6 posts
    Member since:
    Dec 2014

    Posted 17 Jan in reply to Attila Antal Link to this post

    Absolutely right... I should have added more data.  This uses a RadToolTip Manager control to create a sometimes very elaborate tooltip.  This is all working great, except in the instance of it interrupting things like updates and row drops.

    The tooltip is created and registered at the Appointment_Created event in the RadSchedulre.

    Do you need more information?

  4. Attila Antal
    Admin
    Attila Antal avatar
    414 posts

    Posted 22 Jan Link to this post

    Hi Elias,

    I am afraid I would need a little more details about the current configuration, as there could be many scenarios which requires different approaches to troubleshoot.

    There are two very common scenario that I am thinking of, one which is when AJAX is enabled to update the Scheduler, the ToolTip, and there are two simultaneous requests sent to the server, where only the first completes. Another scenario is when AJAX is enabled but there are errors generated on the server but are hidden by AJAX. In such case, the error could cause the rest of the script controls stop operating any further.

    Are you trying to create appointments using Drag and Drop and then the application fails, or moving an existing on the top of another? If you could share the page markup and code behind, I'd be glad to take a look and assist you further.


    Kind regards,
    Attila Antal
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
  5. EJ
    EJ avatar
    6 posts
    Member since:
    Dec 2014

    Posted 24 Jan in reply to Attila Antal Link to this post

    Attila,

    Thanks for responding.  I cannot post the code for public consumption, but would happily send it to you privately.  To answer your questions, however, there are two very specific scenarios that are being canceled due to the RadToolTip popping up.

    1) I right click and select "edit" from the context menu or double click to edit the appointment and remain hovered over the appointment, eventually, the popup occurs and the edit is canceled.

     

    2) I drag a RADGrid row on top of an existing appointment to automatically add something to the appointment and remain atop the appointment, eventually, the popup occurs and the drop of the data fails.

  6. Attila Antal
    Admin
    Attila Antal avatar
    414 posts

    Posted 28 Jan Link to this post

    Hi Elias,

    In that case I advise that you open a formal support ticket and share more details about the current configuration. Once we find out what was causing the issue and have the solution, we can share that in this thread as well.

    Right now we're just making wild guesses of what you might have, how that might be configured, but if you share the code, or even an isolated version of the problem that is fully runnable, we would be able to see it right away. 

    Kind regards,
    Attila Antal
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
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