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dialog window causes white blank screen

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Adrian
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Adrian asked on 23 Apr 2008, 11:06 AM
Hi,
This one had me on the run for a while; a little drawn out to explain it I'm afraid...

The product I am placing radeditor in is a comprehensive system. One of its existing features (nothing to do with radeditor) is the need for the following 2 lines in the html head tag.

<base target="Agency" />
<script>window.name = "Agency";</script>

Our users typically have our "Agency" IE window open all day long, but receive emails to alert them, if they click on the email it redirects their current window to a new page related to the email alert.

This feature works fine, but here’s the catch.  Go to a page with a radeditor control on, open any dialog box (image, table properties, etc) click cancel and them select a hyperlink i.e. <a href=”default.aspx?menu=22” target=”_self”> to navigate to a new page.  You get an empty white screen and if you view source it is <html></html>.

On first load my radeditor is hidden and using ajax the placeholder is set visible (i.e. the scenario that causes forum article “Problem With Image Manager And UpdatePanel” 4/19/2008 11:45:34AM – could do with a forum article id)

Is a bug/limitation or fixable item?

Many thanks Adrian

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Rumen
Telerik team
answered on 25 Apr 2008, 03:23 PM
Hi Adrian,

Thank you for reporting this problem.

We were able to reproduce it and we need more time to research and fix the problem. We logged the issue in our bug tracking system with high priority and we will try to fix it for the upcoming SP1 release of RadControls for ASP.NET AJAX, due in mid May' 2008.

We updated also your Telerik points for your bug report. We are sorry for the temporary inconvenience.

p.s. I have good news that the dialog issue reported in this article is fixed in our in-house build of RadEditor for ASP.NET AJAX and the fix will be included in the SP1 release.

Best regards,
Rumen
the Telerik team

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