Deployment issue with IIS 7

[Robert]

Hi,

we have developed an ASP.NET application which uses Telerik Rad Controls. The app works pervectly with the VS2008 development server. When I try to deploy it on IIS7

I get the error "sys is undefined".

A code-snippet from the debugger is attached below. 

<script src="/MyApp-dev/Telerik.Web.UI.WebResource.axd?_TSM_HiddenField_=ctl00_ScriptManager1_HiddenField&amp;compress=1&amp;_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d3.5.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3ade-DE%3a3bbfe379-348b-450d-86a7-bb22e53c1978%3a52817a7d%3a67c678a8%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a393f5085%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a34f9d57d%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a526d426%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a4b40c3e6%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a9703c1f0%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a80c4ad6d%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a527acb41%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3aa9723048%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3aa3f85c94%3bTelerik.Web.UI%2c+Version%3d2008.2.826.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3ade-DE%3a2b1b618c-2ad2-4d4e-8b5a-afa3e17baf61%3a819163f9" type="text/javascript"></script>
<script type="text/javascript">
//<![CDATA[
if (typeof(Sys) === 'undefined') throw new Error('Fehler beim Laden des clientseitigen ASP.NET Ajax-Frameworks.');
//]]>
<

The Telerik.Web.UI.WebResource.axd is not available (404) when I call it directly from the browser.

Does anyone have an idea what's wrong here?

Best regards,

Robert

[Robert]

Hi again,

I did some reasearch and found out, that everything is fine until I start using

RadScriptManager.

When I use RadAjaxManager together with the asp ScriptManager it works.

As soon as I replace it with RadScriptManager it breaks, no matter if I register

WebResource.axd.

Best regards,

Robert

[Erjan Gavalji]

Hi Robert,

Indeed, this is the result of a bug we fixed in the RadControls for ASP.NET Ajax Q2 SP2 release (scheduled for later today or tomorrow). Please, bear with us some more - we are in the final stabilizing phase. In the meantime, you can continue using RadScriptManager, but set it's EnableScriptCombine to false - it will fall back to the default ScriptManager behavior.

Best regards,
Erjan Gavalji
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.

[Peter]

Hi,

i faced the same problem and updated to the new SP2 release. but now when i use a RadScriptManager with EnableScriptCombine set to true the server logs a 500 internal server error for calls to WebResources.axd and the controls stop working because they miss their scripts.

[Erjan Gavalji]

Hi Peter,

Could you check what the server error message is? (For IE you can do this by Fiddler2 and for Firefox Firebug is the tool to help).

Did you check the Troubleshooting section of the Online Documentation? It contains some helpful resources about similar problems...

Regards,
Erjan Gavalji
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.