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Custom Presenters Issue In Q2 2016 SP1
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Emmanuel
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Emmanuel asked on 28 Jul 2016, 09:42 AM

Hi,

We are using custom page presenters (from FixedDocumentPresenterBase),

We have updated the telerik dlls to the last version (2016.2.613) since then we are unable to see our pdfs correctly using the pdfviewer with our custom presenters.

Only the first page is displayed, the other ones are all blank.

Works fine with the default page presenter.

I think that it could be related to a new page caching optimization that has been implemented.

Is there a way to be able to use it in our custom page presenters or maybe a way to disable it ?

Regards,

 

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Mihail
Telerik team
answered on 02 Aug 2016, 09:00 AM
Hello Marc,

Thank you for contacting us.

We are not aware of such a problem as our SDK Example for Custom Presenter is working. Nevertheless, I investigate the case and potentially there could be an issue.

Could you be so kind to open a support ticket and send us your Custom Presenter as a customization of our SDK example mentioned in the previous paragraph? This way we will be able to further research the problem.

Regards,
Mihail
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