Control cannot display when publish on shared host.

[Quan Nguyen]

Hi everyone,

I've search for 2 days and found no solution to solve my problem. That is when I deploy my web on my own server (using IIS7) Telerik RadControls works fine, but 3 days ago, after deploying my site on a shared hosting, the RadControls is not displayed properly, RadMenu becomes a large list of hyperlink, RadCombo box cannot drop down, all RadControls lost their skins and functions.

When try on IE, there's javascript error:"Sys is undefined".

I've tried configure as http://www.telerik.com/help/aspnet-ajax/installdeployingonsharedhosting.html guide, the provided said that they has created a vitual directory point to my application folder and grand all necessary permission for it, my web is accessible but the controls still failed to display.

Following the error:"Sys is undefined", I checked and sure that my web was AJAX ENABLE and I was told to add: 

<add verb="GET,HEAD" path="ScriptResource.axd" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" validate="false"/>

and

<location path="Telerik.Web.UI.WebResource.axd"> 

   <system.web> 

     <authorization> 

       <allow users="*"/> 

     </authorization> 

   </system.web> 

</location> 

but there's still errors.

I found one case like me http://forum.winhost.com/archive/index.php/t-279.html, but the solution is not very cleared.

So any help of you guys will be very appreciated.

p/s: I am using RadControls for ASP.NET AJAX Q1-2010

[Dimo]

Hi Quan Nguyen,

Please refer to:

http://www.telerik.com/community/forums/aspnet-ajax/general-discussions/telerik-controls-not-working-after-move.aspx

Regards,
Dimo
the Telerik team

[Quan Nguyen]

Problem solved.

I've add
<add name="Telerik.Web.UI.WebResource" path="Telerik.Web.UI.WebResource.axd" verb="*" type="Telerik.Web.UI.WebResource, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4"/>
to my web.config and everything works fine.

Don't know why it works on my own server(which Telerik was not installed) but stuck on my shared hosting.

Thank you for your help.