Hi.  A number of times recently I have been encouraged by Telerik on the forums to use a support ticket for faster turn-around; likewise the time I've seen for turn-around for questions on the forums has gone from 1 day to now 3-6 days for all responses.

I understand this may be do to some internal issue that's not visible to me, such as maybe your support team is short-handed.  Nonetheless, I think encouraging users to use the tickets over forums is a mistake.  For every 1 question I post to the forums I have 3-4 others I answer for myself by searching the web; of those, 90%+ are answered by past posts on the forums.  To my knowledge past support tickets aren't visible to the public.  The more issues that are answered privately the less issues I'll be able to solve on my own.  

Basically, what I'm saying is that whatever short-term benefit you're hoping for by using support tickets is probably outweighed by the fact that support costs will go up several fold if people can't search for and answer their own questions.

At the same time, it will dramatically slow down development with Telerik controls, since the 24-hour turnaround time for a support ticket is many times the minutes it takes me to search for and find an answer to my own questions online.  This slowdown will drive away customers and drive up costs (which drives away more customers).

I guess all I'm saying is that I hope you reverse this trend or have a really good reason for it.  I used to work in support, and you're starting on a downward spiral I can't make sense of from my perspective.  I'd really like Telerik to flourish and continue to make great products.

Thanks,
-pb

Hi,

We produce a series of SharePoint iframed web parts that are used on a SharePoint platform. The aspx pages use a combination of Telerik ASP.NET controls, other vendors (legacy) ASP.NET controls and Telerik Silverlight controls.
We are gradually replacing the other vendor legacy ASP.NET controls with Telerik controls so that we have a consistant set of controls from one vendor through the product. This is mainly driven by problems we have managing style across all the controls as they all maintain style in different places.

We are starting a project to provide these web parts on the SharePoint 2010 platform, and one of the outcomes we are looking to achieve (over time) is to centralise style into one place. This style centralisation would include ASP.NET controls, SIlverlight (hopefully) and SharePoint style.
Now along with this we hoping to be able to allow the SharePoint administrators to be able to theme the portal for their needs using the built in theme UI in SharePoint

What I am looking for advice on it how to best achieve this, hopefully by bring all this style back under control of a few (??) style elements that are controlled through the SP2010 theme UI.

Any suggestions or guidence would be most appreciated

Thanks
Craig

Please do something with the Format Code Block settings.

At one time the editor used to make a really good job of formating and colouring code snippets when posting 'em on the forums. But  now they are dreadful. In particular the wrapping makes the code practically unreadable. For a specific example, have a look at this forum thread. The code posted was copied directly from VS2K8.

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Stuart

Hello,

It would be nice to be able to tweet my forum posts from within the forum software to the twitter service using my account, similar to how you have the "like this post" feature for facebook.  This would require taking the current URL and running it through an url shortener service like tinyurl, but might be a nice feature that other's would use.  I would.

Thanks.

Can we apply any color to GridNumericColumn data based some conditions ?

Amazon's Cloud is soooo unreliable for your size downloads!  I've tried for the past 30 minutes to download the ultimate set along with just the ASP.NET controls and the downloads keep timing out.

How do you expect people to use your controls we can't download them?!?!?!  I've used your controls for a few years and now I can't upgrade because I can't download the new set!

Do you have FTP access?

This concerns the My Forum Subscriptions page.

It might be nice if the list included an icon to indicate whether or not the forum post was marked as "answered" in the same way was the My Support Tickets page shows those tickets marked as "closed".

Just a thought.

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Stuart

It would be nice if you could edit your tickets after submitting.

Just a thought, I know I sometimes want to change the wording of a problem I was having.

You guys ROCK!!!

Ron

I'm pretty sure that this has come up before, but it's worth raising again...

It would be good if it were possible to mark your own posts as answers.

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Stuart

hi,
  how can we create a UOM conversion class in asp.net?.