AjaxUpdate fired by un-tooltipified link button

[Roger]

Hi,
I have a calendar made up of usercontrols inside a table, each of the controls are added as targets to the RadToolTipManager (this manager is cleared of targets before adding new ones).

Everything works fine using the load on demand except I have 2 linkbuttons to change the month of the calendar. These have not been added as targets but on selecting them the AjaxUpdate event is fired first.

I have read the blogs and posts regarding ToolTipManager but can't seem to stop this unwantred event from happening. Below is the code for the tooltipmanager:

<telerik:RadToolTipManager ID="RadToolTipManager1" runat="server"
        Position=BottomCenter
        ContentScrolling=Auto
        AutoTooltipify="false"
        HideDelay=5000
        Animation="Fade"
        Skin="Office2007"
        Width="450px"
        Height="200px"
        ManualClose=false
        OnAjaxUpdate="RadToolTipManager1_AjaxUpdate"
        OnClientBeforeShow="tooltipPosition"
        Style="font-size: 18px; text-align: center; font-family: Arial;">
        </telerik:RadToolTipManager>

 

 

with the javascript for the OnClientBeforeShow being:

 

    function tooltipPosition(sender, args) {
        sender._popupBehavior.set_keepInScreenBounds(false);
    }

The version is 2009.1.311.35.

Any suggestions?

Regards
Roger

 

 

[Roger]

Hi,
I have made some tests to find:

1. the linkbuttons work perfectly well until the first RadToolTip is created via the AjaxUpdate command
2. After the AjaxUpdate is called then each subsequent postback by the linkbutton becomes a AjaxUpdate event
3. The ClientID of the linkbutton AjaxUpdate event is that of the RadToolTipManager and not the linkbutton

I have also replaced the link buttons with anchor tags that ran a javascript function to use the RadAjaxManager and found that the results were the same:

1. Anchor tags work perfectly well (i.e run AjaxRequest) until a tooltip is created and then all postbacks become AjaxUpdate events.

Hope this helps in the solution.

Regards
Roger

[Svetlina Anati]

Hi Roger,

You are correct and this is a problem in the RadToolTipManager implementation. However we are aware of this and it is already in our TODO list for fixing. I cannot give you a time estimate when this problem will be fixed but we are doing our best and it will be fixed as soon as possible.


Greetings,
Svetlina
the Telerik team

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[Gene]

I am seeing the same issue.  Has there been any progress on this?

[Roger]

Hi Gene,
haven't hear any more from Telerik about this...had to move on and devise something else

regards
Roger

[Tsvetie]

Hello Gene and Roger,
I am glad to inform you that the problem was fixed. That is why, in case you are using Q2 2009 version of the Telerik.Web.UI assembly, the AjaxUpdate event of the RadToolTipManager should fire only in case a RadToolTip is about to open.

Gene, in case you can reproduce the problem with Q2 2009 or Q2 2009 SP1, please open a new support ticket and send us a simple running project that demonstrates the behavior you get as well as detailed instructions on the steps we need to follow in order to reproduce it.

Regards,
Tsvetie
the Telerik team

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[Vincent Yau]

Hi Telerik team,

I only using Q1 2009, and there is no further upgrade plan.
Can you provide any work around?

Thanks,
Vincent

[Svetlina Anati]

Hi Vincent Yau,

 Unfortunately we cannot provide a workaround because it is related to modified server code. In order to have the issue fixed you should upgrade to a later version. However, I believe that an upgrade will be useful for you because there are a lot of improvements, bugfixes, new features and even new controls implemented in the latest release compared to the version you are currently using.

In case you decide to upgrade and you face difficulties during your upgrade, do not hesitate to contact us, we will be glad to help.

Kind regards,
Svetlina
the Telerik team

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