Agents operate subsurface. Humans work at surface level. Agent-first is real, but we optimized for use long enough. Now it’s time to optimize for service.
Most users won’t integrate what they can’t see and understand. If the AI applications we build are going to become part of their daily lives, users need transparency.
The more insights we can give our users about what our software is doing and what they can expect to happen next, the more comfortable they will feel engaging with our AI features.