Telerik is well known for the high quality of its support organization and customers are overall quite happy from our responsiveness and helpfulness. Nonetheless, from time to time we’d get inquiries why we are not offering phone support, chat or GoToMeeting as part of our regular support services. After answering several inquiries over the last few months, I decided to blog about it and let everyone know why technical phone support is not offered (at least at present). I’d first like to make a distinction – there is a huge difference between general/pre-sales phone/IM support and technical IM/phone support. We do offer...

Sometimes we need to  build Telerik OpenAccess ORM enhanced projects on a machine that has no installation of the OpenAccess product. There are cases that even require that there is no such installation done on the machines like build servers or other machines that handle the build process. On the other hand when Telerik OpenAccess ORM is installed, the project enhancement is automatically done from our Visual Studio integration add-in. The MSBuild integration can be used as an alternative to the Microsoft Visual Studio integration and is useful while using the command-line build environment. It is targeted for serving build...

Artificial fields, what are they good for? OpenAccess requires a persistent class model to work. This means that data not represented by a field in a persistent class cannot be stored or retrieved.  Sometimes you need to add new data to your application during runtime. With many other ORMs you have to add a field to your persistent class, recompile everything and update the database schema.  That is a little unhandy and looks like you always need a developer to do so. OpenAccess Artificial Fields can help you to add such new data definitions on the fly. You can specify...

We just finished working on the Q2 2009 release of RadControls for WinForms. One of the best things about releases is that we get to show off the cool new stuff that we managed to get done. One of my favorite features is the full support for binding to custom fields in RadScheduler. Yes, this means that you finally can have RadScheduler bound to that email field in your data source. And do you know what’s the best part? It’s fairly easy: 1. If you have not already done this, add your custom field to your data source. 2. You will need a custom...

I’m happy to announce that a FREE test automation solution is now officially part of the Telerik portfolio. I’ll summarize here some of its fundamentals as well as how to get started with the WebAii Testing Framework. First of all, it’s an extension of WebAii, the ArtOfTest’s free Web testing automation library. During the past years the framework was greatly extended and its user base/popularity grew tremendously. Now it serves as the very base of advanced test automation solutions such as ArtOfTest’s Automation Design Canvas and its Telerik brother – WebUI Test Studio. Many QAs and developers ...