WinForms App w/ RadChart Crashes in Win 7 x64

[Chris]

I have a Windows Forms application (C# .NET 3.5) which uses RadChart and RadMenu controls (version 2009.1.9.311).  I can build and run the application on the build machine (Windows 7 64-bit), but it crashes immediately when run it on any other Windows 7 64-bit PC.  I created a new test application with nothing except one RadChart and it also crashes immediately.  As soon as I click on the executable it displays the standard Windows "[program] has stopped working" error with the choice to check online for a solution or close the program.  The original application has the following details "Problem Event Name: APPCRASH; Fault Module Name: KERNELBASE.dll; Fault Module Version: 6.1.7600.16385; Exception Code: e0434f4d; Exception Offset: 000000000000aa7d; OS Version: 6.1.7600.2.0.0.256.4".  The test application only as a few details which might be useful: "Problem Event Name: CLR20r3; Problem Signature 03: 4call1179b; (PS 06 is the same); Problem Signature 07: 1; Problem Signature 08: 15; Problem Signature 09: System.IO.FileNotFoundException; OS Version: 6.1.7600.2.0.0.256.4".  I can create a similar test application with non-Telerik controls and do not get the error on other Win 7 x64 PCs.

Has anyone else experience similar issues?  Is there a solution / workaround?

Thanks,
Chris

[Giuseppe]

Hi Chris,

Unfortunately we are unable to reproduce the problematic behavior on our end -- please review the attached sample application and let us know how can we observe the issue locally so we can advise you properly how to proceed.


Regards,
Freddie
the Telerik team

[Bradley Lane]

Was there a resolution to this issue?

I'm currently experiencing a very similar problem (System.IO.FileNotFoundException) with RadChart on non-development Windows 7 machines. Does this assembly have some kind of GAC registration requirement? It's currently sitting in the same folder as my executable.

[Ves]

Hi Bradley,

The assemblies from RadControls for Winforms suite are installed in the GAC by the installer. In order to get them copied to the local Bin folder (thus enabling XCopy deployment) you need to set the CopyLocal attribute to true. Please, find more details in this help topic:

http://www.telerik.com/help/winforms/installation-deployment-and-distribution-application-deployment.html


Best regards,
Ves
the Telerik team

[Bradley Lane]

Hi Ves,

Copy Local is already set to true for all my Telerik References.

Any other suggestions?

Regards,
Brad

[Ves]

Hello Bradley,

In order to use RadChart for Winforms you need the Telerik.WinControls.RadChart assembly. No other assembly is needed, so ensuring this one is available in your application's folder should suffice. Please, make sure Telerik.WinControls.RadChart is copied with all the other files, needed by your application.


Regards,
Ves
the Telerik team

[Oleg]

I have the same issue, has anyone solved this KERNELBASE.dll, problem, on a simple winforms app I added a rad form and a rad grid
thats it, then I try to open the exe on a another computer and get the same error, does not happen on my dev workstation