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What do you do?

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Tim
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Tim asked on 23 Jul 2008, 03:55 PM
What do you do if you have delivered the product, your subscriptions have expired, and there are outstanding bugs in your software... The client isn't going to pay for another subscription because the product has been delivered. The latest version I have is Q3 2007.  The client has requested to turn off the Hot Tracking capability in the RadGridView Control for WinForms.  When you do this in Q3 2007, it does not work.  I received a reply saying that this was fixed in Q1 2008. Well of course, I don't have that version because the subscription has expired... So therefore I cannot fix the GRID.  Now what???

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Vassil Petev
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answered on 24 Jul 2008, 08:05 AM
Hi Leonard,

I am sorry to hear this - it certainly feels like you are in a tight spot, doesn't it? Although subscriptions are very helpful for covering initial problems that pop up during creating the application, they are of not much help they expire. The same idea applies for appliance warranty - if a TV breaks after the warranty period, the only choice we have is to get a new TV.

Well, the good thing is that we do not sell TVs, so your problem is easy to solve - I have added the latest RadControls Q1 2008 SP1 version to your licenses and you can download it at your will. Make sure to review all Release Notes before upgrading - there are some breaking changes between the version that you are using and the Q1 SP1 version.

Feel free to update this thread in case you have upgrading questions.

I will also suggest reviewing your Subscription upgrading options in case you need to upgrade to the upcoming Q2 2008 version.


Kind regards,
Vassil
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Tim
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answered on 26 Jul 2008, 11:56 AM
Thank you Telerik. I will be upgrading soon!!!
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