One of my customer can't launch one of my winform app. The app doesn't load and crashes immediately.
He has only a "TypeInitializationException" from Telerik.WinControls.GridView in his event log (I don't have more info..)
Version used: 2009.2.9.729, on Vista OS
He has only a "TypeInitializationException" from Telerik.WinControls.GridView in his event log (I don't have more info..)
Version used: 2009.2.9.729, on Vista OS
5 Answers, 1 is accepted
0
Hi jc mag,
Thank you for contacting us. One possible reason for this exception to occur is a missing assembly. You can try reinstalling RadControls on the affected PC. Unfortunately the information is not enough to identify the issue. Please, contact us when you have more information. We will be glad to help you.
Regards,
Jack
the Telerik team
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Thank you for contacting us. One possible reason for this exception to occur is a missing assembly. You can try reinstalling RadControls on the affected PC. Unfortunately the information is not enough to identify the issue. Please, contact us when you have more information. We will be glad to help you.
Regards,
Jack
the Telerik team
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0
jc mag
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answered on 03 Oct 2009, 12:36 PM
It still doesn't work.
How could I find more info to know what happens?
How could I find more info to know what happens?
0
Hi jc mag,
We would need the error log data, .net version number to be able to investigate the issue further. Currently with the little data we have we can only conclude that there is higher probability that the issue is related to the .net version installed on the client computer. Could you please test if reintslling .net 2.0 (preferably) SP1 helps? We are looking forward to your response.
Regards,
Mike
the Telerik team
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We would need the error log data, .net version number to be able to investigate the issue further. Currently with the little data we have we can only conclude that there is higher probability that the issue is related to the .net version installed on the client computer. Could you please test if reintslling .net 2.0 (preferably) SP1 helps? We are looking forward to your response.
Regards,
Mike
the Telerik team
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Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
0
jc mag
Top achievements
Rank 1
Rank 1
answered on 08 Oct 2009, 01:47 PM
He is on Vista, he can't install .NET 2.0 sp1, but he has reinstalled .NET 3.5 sp1.
I've given to him two simple apps to test ; one with a Form and a RadGridView (nothing else, no code at all !) and it crashes when it loads. One with a Form and a RadButton and it works fine.
The only error data I have is:
Version=1
EventType=CLR20r3
EventTime=128990451043579401
ReportType=2
Consent=1
UploadTime=128990451074069401
Response.BucketId=754840576
Response.BucketTable=5
Response.type=4
Sig[0].Name=Signature du problème 01
Sig[0].Value=TestGrid.win.exe
Sig[1].Name=Signature du problème 02
Sig[1].Value=0.2.0.0
Sig[2].Name=Signature du problème 03
Sig[2].Value=4ac68a17
Sig[3].Name=Signature du problème 04
Sig[3].Value=Telerik.WinControls.GridView
Sig[4].Name=Signature du problème 05
Sig[4].Value=2009.2.9.729
Sig[5].Name=Signature du problème 06
Sig[5].Value=4a719d5f
Sig[6].Name=Signature du problème 07
Sig[6].Value=dc5
Sig[7].Name=Signature du problème 08
Sig[7].Value=1
Sig[8].Name=Signature du problème 09
Sig[8].Value=System.TypeInitialization
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=6.0.6002.2.2.0.256.1
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
UI[2]=C:\Users\Stephane\Desktop\Debug\TestGrid.Win.exe
UI[3]=TestGrid a cessé de fonctionner
UI[4]=Windows peut rechercher une solution au problème en ligne.
UI[5]=Rechercher une solution en ligne et fermer le programme
UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme
UI[7]=Fermer le programme
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=754840576/nBucketTable=5/nResponse=1/n
FriendlyEventName=Fonctionnement arrêté
ConsentKey=CLR20r3
AppName=TestGrid
AppPath=C:\Users\Stephane\Desktop\Debug\TestGrid.Win.exe
ReportDescription=Stopped working
(data gathered with PC wizard 2009)
I've given to him two simple apps to test ; one with a Form and a RadGridView (nothing else, no code at all !) and it crashes when it loads. One with a Form and a RadButton and it works fine.
The only error data I have is:
Version=1
EventType=CLR20r3
EventTime=128990451043579401
ReportType=2
Consent=1
UploadTime=128990451074069401
Response.BucketId=754840576
Response.BucketTable=5
Response.type=4
Sig[0].Name=Signature du problème 01
Sig[0].Value=TestGrid.win.exe
Sig[1].Name=Signature du problème 02
Sig[1].Value=0.2.0.0
Sig[2].Name=Signature du problème 03
Sig[2].Value=4ac68a17
Sig[3].Name=Signature du problème 04
Sig[3].Value=Telerik.WinControls.GridView
Sig[4].Name=Signature du problème 05
Sig[4].Value=2009.2.9.729
Sig[5].Name=Signature du problème 06
Sig[5].Value=4a719d5f
Sig[6].Name=Signature du problème 07
Sig[6].Value=dc5
Sig[7].Name=Signature du problème 08
Sig[7].Value=1
Sig[8].Name=Signature du problème 09
Sig[8].Value=System.TypeInitialization
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=6.0.6002.2.2.0.256.1
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
UI[2]=C:\Users\Stephane\Desktop\Debug\TestGrid.Win.exe
UI[3]=TestGrid a cessé de fonctionner
UI[4]=Windows peut rechercher une solution au problème en ligne.
UI[5]=Rechercher une solution en ligne et fermer le programme
UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme
UI[7]=Fermer le programme
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=754840576/nBucketTable=5/nResponse=1/n
FriendlyEventName=Fonctionnement arrêté
ConsentKey=CLR20r3
AppName=TestGrid
AppPath=C:\Users\Stephane\Desktop\Debug\TestGrid.Win.exe
ReportDescription=Stopped working
(data gathered with PC wizard 2009)
0
Hello jc mag,
The problem is most likely related to missing assemblies or assembly version mismatch. Please verfy that all assemblies that your application refers are either copied in app bin folder on the client machine or installed in the GAC. Also please check if the versions of the assemblies is consistent. This is valid for both Telerik assemblies and System assemblies. You can also verify if the client has installed the full version of .Net. Please note that Telerik WinForms controls currently do not support .Net Client Profile version.
Let us know if the problem persists.
Kind regards,
Mike
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
The problem is most likely related to missing assemblies or assembly version mismatch. Please verfy that all assemblies that your application refers are either copied in app bin folder on the client machine or installed in the GAC. Also please check if the versions of the assemblies is consistent. This is valid for both Telerik assemblies and System assemblies. You can also verify if the client has installed the full version of .Net. Please note that Telerik WinForms controls currently do not support .Net Client Profile version.
Let us know if the problem persists.
Kind regards,
Mike
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.