Trial popup displays after upgrading new version

2 posts, 0 answers
  1. William Tyson
    William  Tyson  avatar
    4 posts
    Member since:
    Feb 2019

    Posted 27 Mar Link to this post

    Hi ,

    I have bought Telerik Winforms license and it is working fine, but last week i upgrade project using upgrade wizard. After that, now it displays the trial popup again. In my project i still see the file licenses.licx. How can i solve it ?
    I have tried go to my account and download the version again but it displays when i install :
    Telerik UI for Winforms R1 2019 SP1 is already installed.


    Thanks.

  2. Dess | Tech Support Engineer, Sr.
    Admin
    Dess | Tech Support Engineer, Sr.  avatar
    3204 posts

    Posted 28 Mar Link to this post

    Hello, William,  

    I would recommend you to uninstall all versions of the Telerik UI for WinForms suite. Then, download the latest purchased version from your account and install it.



    Then, carefully check the references to all Telerik controls in your project and make sure that they are the same version considering the suffix as well (.20 or .40). Better yet, you can remove all references and add them anew by using the DLLs from your fresh installation. Delete the license.licx file. After that, you should rebuild your project, close Visual Studio and open it again to make sure that no references are kept in the memory by Visual Studio.  

    The following help article demonstrates how to ensure that you are using a purchased version, not a trial one: https://docs.telerik.com/devtools/winforms/licensing/trial-vs-licensed-version

    I hope this information helps. If you need any further assistance please don't hesitate to contact me. 
    Regards,
    Dess | Tech Support Engineer, Sr.
    Progress Telerik
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