Telerik Reports Not Printing

[Zed]

The javascript message in the lower left says" Downloading from site
myserver/telerik.reportviewer.axd?culture  &tc .
but the print dialogue is not being invoked. 

[Steve]

Hello Zed,

It would be great if you could provide us with more info:

• do you run the reporting on your local machine or do you have it on a server and access the page through your browser?
• if the latter, is it happening all the time or could it be possible that the connection to the server might have timed out?
• to pinpoint the issue further, please try printing from our online examples available here and let us know of the result.

Any additional information you find helpful would be highly appreciated.
Kind regards,
Steve
the Telerik team

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[Zed]

• do you run the reporting on your local machine or do you have it on a server and access the page through your browser?

-Server  accessed through the browser
 
if the latter, is it happening all the time or could it be possible that the connection to the server might have timed out

It only happens to some users.  I get the print dialogue but a halfo of my colleagues do not.  Is the print dialogue an activex control?  For some reason it

[Steve]

Hello Zed,

The Print functionality uses the adobe plug-in - for IE it is an ActiveX control, while for Firefox it is a plug-in that is installed along with Adobe Reader. What happens on print is that the report is internally prepared for export to pdf and when ready the print dialog pops up. Could it be that your colleagues having the problems use obsolete versions of Adobe Reader (v.7.x or less)? Another possible reason might be if the report is too large and you get out of memory exceptions when you try to export it. Is the reporting app in a separate app pool on your server and how many memory is it allowed to use? Anyway, ask your colleagues experiencing the problems to try and export the same report to pdf to see if that would work. It also seem that you started typing something but send the message before finishing it - any other info would be more than welcome.

Greetings,
Steve
the Telerik team

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[Zed]

we all have adobe professional  7.0 .   I put the export to control on the page so we will see tomorrow what happens. 

[Zed]

we are an MS shop and use ie7.  We all have Adobe Acrobat 7.0 Professional on our work stations.  Is there a way tell whether the user has activex control on his browser?

Thanks 

[Zed]

Can you give us the exact name of the ActiveX dll? 

[Steve]

Hi Zed,

You can open IE's Tools --> Manage Add-ons and verify the exact control that is used on your machine. We do not install this with the Telerik Reporting installation - it is added when you install Adobe Acrobat.

All the best,
Steve
the Telerik team

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[Zed]

there are a four adobe add-ons and none of them seem to work.  Can you tell us the exact name of the add-on, or the exact dll?
We are now using Adobe Acrobat Professional 9.0

[Steve]

Hello Zed,

I think we're getting out of the scope of our product here. Anyway the name of the plugin is Adobe PDF Reader and on my machine the dll is called AcroPDF.dll, but I have installed only the reader and not the pro version, so it might as well be different on your machine.

Sincerely yours,
Steve
the Telerik team

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[Chris @ Intrinsic]

I don't think you understand the question.  Printing doesn't have anything to do with exporting.  There is a print icon on the report itself.  We're not talking about the print button on the acrobat reader which obviously works.  The print button on the report itself does nothing at all.  Why is this?

[Steve]

Chris,

A print from the Web Report Viewer toolbar is nothing more than internally exporting the report to PDF and invoking the PDF plug-in to take care of the print part. This information has already been provided in this thread in my post from 02-Sep-2008. You can verify this by using Fiddler to check for the request that is sent to the server (see screenshot).

Please check the True Print help article that lists things to check whenever having problems with the print functionality. Generally there should always be an action when you click the print button - either the PDF plug-in would be invoked if you have everything set up correctly, otherwise the print falls back to the browser default print.

Regards,
Steve
the Telerik team

[Rayne]

I'm using the WPF Report Viewer and my user cannot print. Export to PDF works. When she clicks the Print button the Print Dialog Box appears, but nothing happens when she clicks the print button on the dialog box. Default printer is set and shows as ready.

[Steve]

Hello Rayne,

This topic is for the web report viewer, the WPF viewer prints differently and uses the Telerik.Reporting.XpsRendering.dll assembly for this purpose. Make sure you have referenced it in your project and that your Telerik Reporting version matches the version of RadControls for WPF. Otherwise you would have to add binding redirects as explained in How to: Add report viewer to a WPF application.

Greetings,
Steve
the Telerik team

[Chris @ Intrinsic]

It seems that either my browser (IE7) or PC is the issue.  Other users of my application can print right away, so it's probably not a Telerik issue.  But, what could be set wrong on IE7?  I can print any document normally through the browser, and other applications, but now from the Telerik Report Viewer.

Thank you.

[Steve]

Hi Chris,

Did you check the True Print help article that lists things to check whenever having problems with the print functionality?

Best wishes,
Steve
the Telerik team

[Pankaj]

HI Steve , 

I am using the Reportviewer and i am using the Telerik.ReportViewer.WebForms.dll but in google chrome its unable to print report can u help to solve this problem
its showing the popup unable to perform print option

<telerik:ReportViewer Visible="false" ID="rptViewer" runat="Server" printmode="ActiveX"
                    autodatabind="True" ShowExportGroup="true" ShowRefreshButton="true" ShowNavigationGroup="true"
                    ShowPrintButton="true" Height="400px" Width="100%" EnableViewState="true"  />

thanks,
pankaj

[Peter]

Hi Pankaj,

Do you use the latest Telerik Reporting release? Generally support for printing with the Chrome PDF plugin is added in Q3 2011 SP1. Additionally you may find useful the True Print help article

All the best,
Peter
the Telerik team

[Pankaj]

hi Peter,

Thanks for Your reply i will update the telerik control ,

i have another issue of print problem i am using a rad grid and a print button on click of the  print button the code is
{

  btnRunReport_Click(null, null);  //it will bind the data of gvReportUnit rad grid with select condition

   RadAjaxPanel1.ResponseScripts.Add("PrintRadGrid('" + gvReportUnit.ClientID + "')");
}

       

and on aspx page the code in java script is
 function PrintRadGrid(radGridId) {
                var radGrid = $find(radGridId);
                var previewWnd = window.open('about:blank', '', '', false);
                var sh = '<%= ClientScript.GetWebResourceUrl(gvReportUnit.GetType(),String.Format("Telerik.Web.UI.Skins.{0}.Grid.{0}.css",gvReportUnit.Skin)) %>';
                var styleStr = "<html><head><link href = '" + sh + "' rel='stylesheet' type='text/css'></link></head>";
                var htmlcontent = styleStr + "<body>" + radGrid.get_element().outerHTML + "</body></html>";
                previewWnd.document.open();
                previewWnd.document.write("<b><center>Custom Report</center></b>");
                previewWnd.document.write(htmlcontent);
                previewWnd.document.close();
                previewWnd.print();
                previewWnd.close();
            }
it is opening a new window instead open a popup for print which i attached
I want to open the print dialog in a popup and data should come in the print popup
Thanks
Pankaj

[Peter]

Hello Pankaj,

Please open a thread in the RadGrid forum. The Reporting forum is only for questions regarding Telerik Reporting.

Greetings,
Peter
the Telerik team