Telerik Reporting trial message now displaying

[James]

My company had a DevCraft Ultimate license for a year with it expiring in May of 2020.  We mainly just used the Reporting server and dll.  I wrote a service that runs on a scheduled basis to create pdf reports and email them out.  Just recently we noticed that the reports have a trial message on the bottom of the PDF.  I was under the assumption that we would be able to continue to use the DLL version that we had at expiration of our license without any issue.  Is this not the case?  It appears that the message did not start showing up until this month.  Any help would be appreciated.

[Kaloyan]

James, your assumption is correct and you should be able to use the commercial dll from the period of purchase without any issues or trial expiration messages.

The above said, I assume that a certain change had happened on your end for the trial message to appear. Can you please confirm that the .dll file is not changed and it is a commercial one? To do this, you can right click on the file, select Properties from the dropdown menu and inspect the Details section. If you see the TRIAL word in the file description, this means that the wrong dll is used and you will need to change it with the commercial one from your purchase.

[James]

Kaloyan, I checked the dll and indeed it says trial.  I do remember updating the reporting dll before our subscription ended so I was under the  assumption that the version would have been covered.  I have a copy of the older version 13.2.19.1030.  Can you look at my account and see if this is the lastest version that we were licensed for?

 

[Kaloyan]

It is great to now know the source of the issue. Additionally, we are unable to log in your Telerik account and see for which versions you have access. However, I can see that you have downloaded a commercial dll of Telerik Reporting with version - 14.0.20.219. Thus, I assume you can still get at least this version, also given the fact that this is our R1 2020 SP1 release.

I would suggest you to get into your Telerik account and navigate to Downloads, then type in Reporting in the search box and select the product when it appears below. There, you will be able to see to which versions you have access and will also be able to download them.

[James]

I was able to download and install the 14.0.20.219 version again and then found the dll that did not have the Trial string under details.  That should hopefully work getting rid of the trial message.  I am not sure how the Trial version got there but hopefully this will work now.  Thank you for your help.

[James]

Kaloyan, I have the need to update a report in the Telerik Desktop Report Designer that I have created and the version is also 14.0.20.219.  Now when I open the designer it shows the trial message.  Is there a reason this message is showing up?  Is this going to affect any changes to the reports and cause the message to show up on the report?  Thank you.

[James]

I checked the exe for the designer and it does say that it's a trial version.  I am not sure how I downloaded the trial version.  But anyhow, I need to get the version that we are licensed with.  I don't see it on the downloads section.  Can you please help me find it?  James

[James]

I was able to get this taken care of by downloading again and installing and that seems to have fixed it.  Thanks

 

[Pramod]

Hi Telerik Team,

I have recently installed the Telerik Reporting 2025 Q1 licensed version (version 19.0.25.313_DEV), and I am encountering an issue when previewing reports.

Steps I followed:

1. Created an ASP.NET Core Web API application.

2. Added the Telerik Reporting template to the project (I am unable to find the specific template for 2025 – please refer to the attached image for clarification).

3. Created the REST Service and ran it successfully.

4. Opened the webReportDesigner.html file (a sample report is displayed by default).

5. However, when I try to preview the report, I still see a "Trial Version" message, even though I have installed the licensed version.

Additional Information:

• The sample report displays as expected, but it is still labeled as a "trial version."

• I have verified that the Telerik Reporting license is properly configured in the project, but the issue persists.

Could you please advise on how to resolve this, or if there are any steps I might have missed in properly configuring the licensed version?

Thank you for your assistance!

[Todor]

Hi Pramod,

Please consider opening Support Tickets as they are taken with higher priority, and the reply is guaranteed within 24 working hours.

Regarding the issue, based on the screenshots, I assume you have created your project with the older Reporting version, 2024 Q4. If you didn't have a DEV license at this time, this version was most probably a Trial, hence the red watermark.

Did you install the Reporting 2025 Q1 you are licensed for on the machine? You may do this through the MSI file in your Telerik Account. This is a must if you want to use the Visual Studio templates, extensions, etc.

If you prefer to go on without installing the new product version, you may still upgrade your existing project by upgrading the Reporting packages/dlls to 2025 Q1. Please check also the HTML5 Report Viewer script references. If you use a version in these references, you may need to update it as well.