Telerik Reporting trial message now displaying

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James
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James asked on 29 Jul 2021, 03:22 PM
My company had a DevCraft Ultimate license for a year with it expiring in May of 2020.  We mainly just used the Reporting server and dll.  I wrote a service that runs on a scheduled basis to create pdf reports and email them out.  Just recently we noticed that the reports have a trial message on the bottom of the PDF.  I was under the assumption that we would be able to continue to use the DLL version that we had at expiration of our license without any issue.  Is this not the case?  It appears that the message did not start showing up until this month.  Any help would be appreciated.
Kaloyan
Telerik team
commented on 03 Aug 2021, 01:23 PM

James, your assumption is correct and you should be able to use the commercial dll from the period of purchase without any issues or trial expiration messages.

The above said, I assume that a certain change had happened on your end for the trial message to appear. Can you please confirm that the .dll file is not changed and it is a commercial one? To do this, you can right click on the file, select Properties from the dropdown menu and inspect the Details section. If you see the TRIAL word in the file description, this means that the wrong dll is used and you will need to change it with the commercial one from your purchase.

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James
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answered on 03 Aug 2021, 02:18 PM

Kaloyan, I checked the dll and indeed it says trial.  I do remember updating the reporting dll before our subscription ended so I was under the  assumption that the version would have been covered.  I have a copy of the older version 13.2.19.1030.  Can you look at my account and see if this is the lastest version that we were licensed for?

 
Kaloyan
Telerik team
commented on 03 Aug 2021, 02:47 PM

It is great to now know the source of the issue. Additionally, we are unable to log in your Telerik account and see for which versions you have access. However, I can see that you have downloaded a commercial dll of Telerik Reporting with version - 14.0.20.219. Thus, I assume you can still get at least this version, also given the fact that this is our R1 2020 SP1 release.

I would suggest you to get into your Telerik account and navigate to Downloads, then type in Reporting in the search box and select the product when it appears below. There, you will be able to see to which versions you have access and will also be able to download them.
James
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commented on 03 Aug 2021, 03:50 PM

I was able to download and install the 14.0.20.219 version again and then found the dll that did not have the Trial string under details.  That should hopefully work getting rid of the trial message.  I am not sure how the Trial version got there but hopefully this will work now.  Thank you for your help.
James
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commented on 24 Aug 2021, 05:11 PM

Kaloyan, I have the need to update a report in the Telerik Desktop Report Designer that I have created and the version is also 14.0.20.219.  Now when I open the designer it shows the trial message.  Is there a reason this message is showing up?  Is this going to affect any changes to the reports and cause the message to show up on the report?  Thank you.
James
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commented on 24 Aug 2021, 05:27 PM

I checked the exe for the designer and it does say that it's a trial version.  I am not sure how I downloaded the trial version.  But anyhow, I need to get the version that we are licensed with.  I don't see it on the downloads section.  Can you please help me find it?  James
James
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commented on 24 Aug 2021, 06:38 PM

I was able to get this taken care of by downloading again and installing and that seems to have fixed it.  Thanks

 

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