I am writing this post to save users of this software hours and hours of frustration, company costs, and headaches.
We just discovered that our Q1 2008 SP1 version of Telerik Reporting fails to work with StateServer. We didn't see this mentioned anywhere in the docs or on this slick web site's demo or feature pages. But perhaps maybe we missed it since we've been working overtime for the past 10 1/2 hours trying to resolve this problem---and have consequently blown a project deadline for our most important client while goofing around with this software's problem.
We, and many other ASP.NET developers, do not use InProc for state management for many reasons -- the most common being that it is unreliable for ASP.NET state management and constantly recycles, which of course destroys session data. This is particuraly true when deploying to a shared host, where server antivirus software can cause InProc to go haywire and wreck session state every few minutes.
Here's the kicker: If you set your web.config to indicate 'StateServer', then Telerik reporting will fail to pass a parameter to the report! In other words, using StateServer (and probably SQLServer as well) will cause the following line of code to fail completely:
Protected Sub Page_Load(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Load
Dim query As String
query = CStr(Request.QueryString("MyKey"))
Me.ReportViewer1.Report.ReportParameters("MyParam").Value = query
End Sub
There is no error message. No warning. Nothing. Rather, Telerik Reporting simply doesn't conduct the parameter filter and that's that.
We searched extensively (had plenty of time during our 10 1/2 hours lost productivity) on the internet for information. Buried inside a community post on this very web site was an excerpt dated 8/1/2008:
"Report parameters are really not shown when using a state server or sql server modes. This is an issue which will be fixed for the upcoming service pack in a couple of weeks. Your points have been updated for letting us know about the problem." Greetings, Chavdar.
Today is Sept 20, 2008. It's been over 1 1/2 months. Has this been updated or not? If so, how can we get our version working?
I would formally request:
1.) A service pack fix immediately at no cost to our company.
or
2.) A refund for our Telerik reporting purchase if this issue cannot be immediately and at no cost to us be resolved with an updated software version that you currently have.
Our tech feedback provided here (at no cost to your company by the way) should serve to get you started on research and publication into this issue in hopes of saving future users massive problems when dealing with other methods of state management and using the reporting tool.
Another gem: a standard doctype declaration in web pages breaks the UI viewer in the Firefox web browser, which is used by, um, over 33% of our visitors. What is happening with that?
We paid $600.00 for this software and are very unhappy with how buggy and unreliable it appears to be. We are now forced to research into other vendors ASAP for our corporation and may terminate our use of Telerik products later this month if this issue is not resolved or a refund granted. We are not asking for our lost company time, costs for employee's overtime in trying to resolve this bug, although we should have.
To say that we are very unhappy with Telerik's products at the moment is an understatement.
Kind regards,
Chris
the customer using your product
We just discovered that our Q1 2008 SP1 version of Telerik Reporting fails to work with StateServer. We didn't see this mentioned anywhere in the docs or on this slick web site's demo or feature pages. But perhaps maybe we missed it since we've been working overtime for the past 10 1/2 hours trying to resolve this problem---and have consequently blown a project deadline for our most important client while goofing around with this software's problem.
We, and many other ASP.NET developers, do not use InProc for state management for many reasons -- the most common being that it is unreliable for ASP.NET state management and constantly recycles, which of course destroys session data. This is particuraly true when deploying to a shared host, where server antivirus software can cause InProc to go haywire and wreck session state every few minutes.
Here's the kicker: If you set your web.config to indicate 'StateServer', then Telerik reporting will fail to pass a parameter to the report! In other words, using StateServer (and probably SQLServer as well) will cause the following line of code to fail completely:
Protected Sub Page_Load(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Load
Dim query As String
query = CStr(Request.QueryString("MyKey"))
Me.ReportViewer1.Report.ReportParameters("MyParam").Value = query
End Sub
There is no error message. No warning. Nothing. Rather, Telerik Reporting simply doesn't conduct the parameter filter and that's that.
We searched extensively (had plenty of time during our 10 1/2 hours lost productivity) on the internet for information. Buried inside a community post on this very web site was an excerpt dated 8/1/2008:
"Report parameters are really not shown when using a state server or sql server modes. This is an issue which will be fixed for the upcoming service pack in a couple of weeks. Your points have been updated for letting us know about the problem." Greetings, Chavdar.
Today is Sept 20, 2008. It's been over 1 1/2 months. Has this been updated or not? If so, how can we get our version working?
I would formally request:
1.) A service pack fix immediately at no cost to our company.
or
2.) A refund for our Telerik reporting purchase if this issue cannot be immediately and at no cost to us be resolved with an updated software version that you currently have.
Our tech feedback provided here (at no cost to your company by the way) should serve to get you started on research and publication into this issue in hopes of saving future users massive problems when dealing with other methods of state management and using the reporting tool.
Another gem: a standard doctype declaration in web pages breaks the UI viewer in the Firefox web browser, which is used by, um, over 33% of our visitors. What is happening with that?
We paid $600.00 for this software and are very unhappy with how buggy and unreliable it appears to be. We are now forced to research into other vendors ASAP for our corporation and may terminate our use of Telerik products later this month if this issue is not resolved or a refund granted. We are not asking for our lost company time, costs for employee's overtime in trying to resolve this bug, although we should have.
To say that we are very unhappy with Telerik's products at the moment is an understatement.
Kind regards,
Chris
the customer using your product
3 Answers, 1 is accepted
0
Hello Christopher,
Before addressing your particular concerns, I would like to apologize on behalf of Telerik for the problems our product has given you. We take all feedback seriously and we do appreciate sharing your experience with us.
You touch on a couple of very important topics, which we are happy to say that have been addressed. We are about to release SP2 of Telerik Reporting Q2 2008 where the problem with the report parameters and the StateServer are already fixed. SP2 should be available to the public no later than next week. You will get this patch for free, as part of your purchase.
Regarding the 2nd issue with the web viewer in FireFox - it has been fixed in SP1 of Q2 2008, which is already available in your Client.net account. For more information on Q2 2008 SP1, please see Telerik Reporting's Release History.
Feel free to share your opinion on the upcoming service pack, once we release it. I will make sure to notify you personally when it is released.
Greetings,
Vassil Petev
Unit Manager, Telerik Reporting
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
Before addressing your particular concerns, I would like to apologize on behalf of Telerik for the problems our product has given you. We take all feedback seriously and we do appreciate sharing your experience with us.
You touch on a couple of very important topics, which we are happy to say that have been addressed. We are about to release SP2 of Telerik Reporting Q2 2008 where the problem with the report parameters and the StateServer are already fixed. SP2 should be available to the public no later than next week. You will get this patch for free, as part of your purchase.
Regarding the 2nd issue with the web viewer in FireFox - it has been fixed in SP1 of Q2 2008, which is already available in your Client.net account. For more information on Q2 2008 SP1, please see Telerik Reporting's Release History.
Feel free to share your opinion on the upcoming service pack, once we release it. I will make sure to notify you personally when it is released.
Greetings,
Vassil Petev
Unit Manager, Telerik Reporting
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
0
Chris Lee
Top achievements
Rank 1
Rank 1
answered on 24 Sep 2008, 04:26 PM
Hi Vassil,
Thank you for your response and offer to notify us and provide the SP2 of Telerik Reporting Q2 2008 fix to address the StateServer issue.
Regarding the Firefox issue: You mentioned that "SP1 of Q2 2008, which is already available in your Client.net account"
We do not see it there. Can you please check this for us and let us know at your earliest opportunity.
Thanks,
Chris
Thank you for your response and offer to notify us and provide the SP2 of Telerik Reporting Q2 2008 fix to address the StateServer issue.
Regarding the Firefox issue: You mentioned that "SP1 of Q2 2008, which is already available in your Client.net account"
We do not see it there. Can you please check this for us and let us know at your earliest opportunity.
Thanks,
Chris
0
Hi Christopher,
We are working on this. I will let you know in the support ticket when we are done with the upgrade.
Best wishes,
Vassil
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
We are working on this. I will let you know in the support ticket when we are done with the upgrade.
Best wishes,
Vassil
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.