Sound becomes disabled in other applications (eg youtube, netflix) when webcam is active eg taking snapshot.
Ive observed this using a bluetooth headset and a bluetooth speaker but it doesn't happen if my (HDMI) monitor speaker is outputting sound.
Hello, Claire, We already have a similar issue logged in our feedback portal. You can track its progress, subscribe for status changes and add your comments on the following link - feedback item.
Feel free to use the suggested solution in the referred feedback item.
I hope this information helps. If you need any further assistance please don't hesitate to contact me.
Dess | Tech Support Engineer, Sr.