Sortable of Kendo UI Grid is not working properly on iPads and other mobile devices

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Golam
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Golam asked on 05 Aug 2022, 01:33 PM
Sortable feature & scrolling on Kendo Grid as shown in Kendo Demo page - https://demos.telerik.com/kendo-ui/grid/drag-drop is not working together on iPad with iOS latest version (iOS 15.6).  The scrolling doesn't work if the sortable feature is implemented. Even the Sortable feature is choppy (not working smoothly). It works on desktop browser without any issue.

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Angel Petrov
Telerik team
answered on 10 Aug 2022, 12:11 PM

Hello,

Could you please provide a video demonstrating the described behavior? We tested the same but was unable to reproduce the mentioned. Maybe there is something specific that we are not doing well.

Regards,
Angel Petrov
Progress Telerik

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Golam
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answered on 15 Aug 2022, 02:05 PM

Hi,

We have noticed if the user starts moving the row (after long press) vertically it doesn't do anything. The user has to move the row horizontally to activate the drag state and then it works fine. If the user starts moving the row vertically it starts scrolling the grid instead of dragging the row.

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Angel Petrov
Telerik team
answered on 18 Aug 2022, 01:28 PM

Hi,

We are still experiencing difficulties reproducing the problem on hand. Could you please elaborate on what browser(and browser version) is being used for testing?

Regards,
Angel Petrov
Progress Telerik

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Golam
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answered on 18 Aug 2022, 01:38 PM
We are using iPad with Safari browser. 
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Angel Petrov
Telerik team
answered on 24 Aug 2022, 10:30 AM

Hi,

After some additional testing we were able to reproduce the problem. I have logged it into our system and you can monitor our progress from here. As a token of gratitude for reporting this to us I have updated your account points.

Regards,
Angel Petrov
Progress Telerik

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Golam
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commented on 15 Sep 2022, 01:59 PM

I have seen the email with the message "Kendo UI and Test Studio R3 2022 release is live today". Is the fix for this issue part of the new release?

 

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Angel Petrov
Telerik team
answered on 20 Sep 2022, 12:49 PM

Hello,

I am sorry to say but we were not able to include a fix for the issue in the latest release. The item is still opened, we will do our best to resolve best to provide a fix as soon as possible. However I can not provide a certain time frame in which this will be achieved.

Regards,
Angel Petrov
Progress Telerik

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Angel Petrov
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