Restore 2019.3.917 package

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Wafaa
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Wafaa asked on 07 Jun 2021, 09:34 AM | edited on 20 Feb 2022, 12:04 PM

 again >>
I can't restore the kendo on mu new laptop,

I mapped my project and it required to restore the kendo , but it appear this message !
any help ? 

 

 
Wafaa
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commented on 16 Mar 2022, 01:04 PM

but this problem must be solved in the last year! 
why it's appear again ? 

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Kurt
Telerik team
answered on 09 Jun 2021, 08:30 PM

Hello Wafaa,

In consultation with our Support Engineer team, I've completed backdating your license. This should grant you access to version 2019.3.917 that will resolve your error below. Please let me know if you have any questions or need additional support. 

Regards,
Kurt
Progress Telerik

Love the Telerik and Kendo UI products and believe more people should try them? Invite a fellow developer to become a Progress customer and each of you can get a $50 Amazon gift voucher.

Wafaa
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commented on 16 Mar 2022, 01:05 PM

but this problem must be solved in the last year! 
why it's appear again ? 
Ivan Danchev
Telerik team
commented on 17 Mar 2022, 02:50 PM

Hello Wafaa,

During a trial you have access to the trial version that is available in the trial period. For example version 2019.3.917. After a trial, if you purchase a license, you will get access to the licensed versions and should use a licensed version, instead of a trial version. 

You can check the versions available to your account by:
  • Right-clicking the solution in Visual Studio.
  • From the context menu select Manage NuGet packages.
  • Set Package source to "All", click on the Browse tab and search for Telerik.UI.for.AspNet.Mvc5 (see the attached screenshot).

You should see the available package/-s listed. See the attached screenshot.

If you need access to a specific version that does not appear available, please submit a support ticket and let us know which version you want access to.

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Wafaa
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answered on 21 Jun 2021, 07:41 PM
It work, Thank you very much ^_^
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Wafaa
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answered on 20 Feb 2022, 12:05 PM
this issue still appear when I tried to restore the package again on a new device
Martin
Telerik team
commented on 23 Feb 2022, 02:59 PM

Could you please confirm that you have gone through our Installing with NuGet article? That would help us to narrow the possible reason for the problem.
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