Reports with flipped and mirrored text

4 posts, 0 answers
  1. Aron
    Aron avatar
    80 posts
    Member since:
    Dec 2005

    Posted 13 Mar 2015 Link to this post


    We found that on some Win XP machines running Adobe Acrobat Pro - text on our Reports can be flipped and mirrored/reserved.
    See attached.

    One these same machines, if they open it with:
    Adobe Acrobat XI (not Pro)
    or Gmail PReview
    or Google Chrome
    .. the reports are fine.

    Just with Adobe Acrobat Pro  this issue happens.

    Any idea what to do?
  2. Hinata
    Hinata avatar
    146 posts
    Member since:
    Dec 2013

    Posted 18 Mar 2015 in reply to Aron Link to this post

    Hi Aron,

    If reports are fine with:
    Adobe Acrobat XI (not Pro)
    Gmail PReview
    Google Chrome

    and then there is an issue when using just Adobe Acrobat Pro, this leads me to believe there is some issue with Adobe Acrobat Pro. Maybe you should try to contact Adobe support and provide them the PDF file which reproduces this issue.
  3. Heather
    Heather avatar
    54 posts
    Member since:
    Sep 2010

    Posted 12 Oct 2015 in reply to Hinata Link to this post

    We have the same issue once we updated to 9.15.624 and all PDF's we generated since then are bad when viewed on Acrobat v8 -- (and I assume other Acrobat versions).

     Portions of the PDF are flipped/reversed. I don't believe "tell the client to update their Acrobat" is the correct answer if the PDF's previously generated had been fine on the client, and the report has not changed.

    Has there been any status on fixing this?

  4. Stef
    Stef avatar
    3610 posts

    Posted 15 Oct 2015 Link to this post

    Hi Heather,

    PDF files are generated based on the Design Considerations for PDF Rendering and Acrobat 8 must be able to open the files for preview.

    To my knowledge, there are no changes in the PDF rendering that may cause the content to be flipped or reversed. also tests with the local examples of the latest Q3 2015 and the mentioned Q2 2015 Telerik Reporting versions do not point to such issue.

    Please check if you have enabled TextBox items' RTL support by changing the current threads culture. In such case the text will be displayed RTL in both viewers and rendered documents.

    In order to provide you more accurate suggestions, please open a support ticket and attach a demo project including a report and test data reproducing the problem.

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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