Reporting not working in 1 environment

2 posts, 0 answers
  1. Justin Lee
    Justin Lee avatar
    176 posts
    Member since:
    Dec 2009

    Posted 05 Aug 2015 Link to this post

    Hello,

    We have a asp.net application that contains a few reports that were built with Telerik Reporting for asp.net.  We are using the version Q1 2013.

    We have 4 environments where our product is hosted (dev,test,pre-prod,prod), and in all 4 it is working fine.

    However, we had a customer install our application in their environment, and the reports do not work.  The toolbar of the ReportViewer shows up, however it is showing both the disabled and enabled version of each button.  And the reports themselves are completely blank. (not rendering)

    I have compared the customer's web.config and our web.configs and they are identical.  It's not the browser they are using, because they can view the reports in our environment - just not theirs.

    Do you have any thoughts about other variables that could cause this?  Any ideas on how I could find the source of this behavior?

     

    Any help would be very appreciated.

     

    Justin

     

     

  2. Nasko
    Admin
    Nasko avatar
    1085 posts

    Posted 10 Aug 2015 Link to this post

    Hello Justin,

    The described issue seems very similar to the one described in the The styles of the web report viewer's toolbar are messed up KB article. Please follow the suggestions there and verify if the issue persists.

    Regards,
    Nasko
    Telerik
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