This is a migrated thread and some comments may be shown as answers.

Reporting install/update/uninstall fails

6 Answers 482 Views
General Discussions
This is a migrated thread and some comments may be shown as answers.
Josh
Top achievements
Rank 1
Josh asked on 16 Mar 2018, 04:14 PM

When I try to update Telerik Reporting using the Progress Control Panel, or uninstall my existing reporting, it aborts with an install error:

Product: Progress® Telerik® Reporting R1 2018 SP1 -- Error 1316. The specified account already exists.

Log attached.

6 Answers, 1 is accepted

Sort by
0
Josh
Top achievements
Rank 1
answered on 16 Mar 2018, 04:18 PM

Not allowed to attach the log file :-(

Excerpt here:

 

MSI (s) (8C:6C) [09:07:23:846]: Resolving source to launched-from source.
MSI (s) (8C:6C) [09:07:23:846]: Setting launched-from source as last-used.
MSI (s) (8C:6C) [09:07:23:846]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\WINDOWS\Installer\'.
MSI (s) (8C:6C) [09:07:23:846]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\WINDOWS\Installer\'.
MSI (s) (8C:6C) [09:07:23:846]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{90E21617-0237-4AC1-915C-22CDE5CCCA97}'.
MSI (s) (8C:6C) [09:07:23:846]: SOURCEDIR ==> C:\WINDOWS\Installer\
MSI (s) (8C:6C) [09:07:23:846]: SOURCEDIR product ==> {90E21617-0237-4AC1-915C-22CDE5CCCA97}
MSI (s) (8C:6C) [09:07:23:846]: Determining source type
MSI (s) (8C:6C) [09:07:23:847]: Note: 1: 2203 2: C:\WINDOWS\Installer\Telerik_Reporting_R1_2018_SP1_12_0_18_125_DEV.msi 3: -2147287038 
MSI (s) (8C:6C) [09:07:23:847]: Note: 1: 1316 2: C:\WINDOWS\Installer\Telerik_Reporting_R1_2018_SP1_12_0_18_125_DEV.msi 
MSI (s) (8C:6C) [09:07:23:847]: SECREPAIR: Error determining package source type
MSI (s) (8C:6C) [09:07:23:847]: SECUREREPAIR: SecureRepair Failed. Error code: 5243879F5F0
MSI (s) (8C:6C) [09:07:52:885]: Product: Progress® Telerik® Reporting R1 2018 SP1 -- Error 1316. The specified account already exists.


MSI (s) (8C:6C) [09:07:52:888]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (8C:6C) [09:07:52:888]: Doing action: ReportInstallationStatusError
Action ended 9:07:52: InstallFinalize. Return value 3.
MSI (s) (8C:38) [09:07:52:891]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI2AD4.tmp, Entrypoint: ReportInstallationStatusError
Action start 9:07:52: ReportInstallationStatusError.
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI2AD4.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action PostInstallCA!PostInstallCA.CustomActions.ReportInstallationStatusError
Begin ReportInstallationStatus
Finish ReportInstallationStatus
Action ended 9:07:54: ReportInstallationStatusError. Return value 1.
Action ended 9:07:54: INSTALL. Return value 3.

 

0
Katia
Telerik team
answered on 16 Mar 2018, 04:31 PM
Hi Josh,

Test uninstalling the old version with the 
tool that Microsoft provides for this purpose. After removing the old version you should be able to install the new one.


Regards,
Katia
Progress Telerik
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
0
Phil
Top achievements
Rank 1
answered on 11 Mar 2020, 10:09 PM

I just ran into this issue with R1 2020 SP1, The Windows App remover had the same problem. 

To fix I did a Repair, which succeeded and then I was able to upgrade.

0
n/a
Top achievements
Rank 1
Veteran
answered on 21 Aug 2020, 12:56 PM
same here -- needed to repair install via Control Panel, then, remove, then install new software via Progress Install App
0
Phil
Top achievements
Rank 1
answered on 23 Oct 2020, 10:13 PM
I ran into this issue with R2 2020 SP1.  Had to use the Microsoft too referenced by Katia.
0
Phil
Top achievements
Rank 1
answered on 23 Oct 2020, 10:14 PM
R3 2020 SP1.
Tags
General Discussions
Asked by
Josh
Top achievements
Rank 1
Answers by
Josh
Top achievements
Rank 1
Katia
Telerik team
Phil
Top achievements
Rank 1
n/a
Top achievements
Rank 1
Veteran
Share this question
or