This is a migrated thread and some comments may be shown as answers.

Reporting Bug Cost Me 6 Hours

1 Answer 37 Views
General Discussions
This is a migrated thread and some comments may be shown as answers.
Dean
Top achievements
Rank 1
Dean asked on 21 Nov 2009, 12:16 PM
Here's a bug that you REALLY don't want to come across

I have a huge product catalog in a database with pictures that reside on the file system. The database holds a uri to the picture.

I spent 6 hours in the designer trying to work out why I was getting blank pages on every other page. Every online comment suggested that my designer had items outside the allotted width, but I KNEW this was not the case with me.
I also saw that there was a bug fix in the latest release which suggested it may fix my problem - it didnt.

After 6 hours I was ready to give up when I started returning a limited number of rows (100) from the DB - it worked.

So I wondered if somehow a single product has an image issue that was throwing a single page out of size (and the rest of the document adopting the extra width). I skimmed over each page in the catalog and could find nothing.

I then just went back to 100 rows and kept increasing it until the report broke.

Eventually I found the culprit - a record where the image uri doesnt exist.

It seems that an invisible error message is put in place of the image. This error message takes up most of the width, pushing you into 2 pages width - however, you dont actually see anything wrong.

Theres 6 hours of my life I'm not going to get back.

1 Answer, 1 is accepted

Sort by
0
Steve
Telerik team
answered on 23 Nov 2009, 02:06 PM
Hello Dean,

We're sorry to hear for this unpleasant experience with our product. To avoid any further frustrations of similar type, we would really appreciate it, if you prepare a sample report which demonstrates the "invisible error message", zip and attach it to a support ticket, so that we could address this for a subsequent version of the product.

Looking forward to your reply.

Greetings,
Steve
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
Tags
General Discussions
Asked by
Dean
Top achievements
Rank 1
Answers by
Steve
Telerik team
Share this question
or