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Report Preview Interactive mode Crashes IE with larger reports.

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Cedric
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Cedric asked on 04 Jun 2020, 05:41 PM

We use Telerick reporting version 13.0.19.222.

On an aspx page, we have a ReportViewer to display reports, we have the option on the page to switch between Interactive and PrintPreview mode.

When the report runs for parameters that generates a long report (100+ pages), the PrintPreview mode works fine, but the Interactive view basically crashes IE, Or at least, the report never displays and the aspx page gets in a state that makes it un-usable - we then have to reload the page if we need to run the report.

 

 

I could not see any errors coming from IE or the Telerick components, in the debug tools of IE or anywhere else.

 

 

When we try the exact same thing with any other browser (Chrome, Edge, etc...) the report loads fine in Interactive mode or Print Preview mode.

 

 

Is there anyway to fix this issue that you are aware of? Or is there known limitations with IE and the Intercative mode for the ReportViewer ?

Any help will be appreciated.

Thanks.

 

 

 

 

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Todor
Telerik team
answered on 09 Jun 2020, 07:51 AM

Hi Cedric,

A major difference between the Interactive and Print Preview modes is that the former uses soft page breaks, whereas the latter utilizes physical page breaks. Thus, in the Interactive view, the pages may be very large, with lots of elements in the DOM. In Print Preview mode, the page size is limited to the physical page size. My assumption is that the IE browser cannot handle properly the large HTML in Interactive mode.

A possible reason for the problem may be found along with a workaround in the Problem in IE, works fine in other browsers forum post.

Other suggestions are given also in the Internet Explorer not Rendering Telerik Reports Microsoft thread.

You may consider also opening a support ticket and sending the problematic runnable application for local investigation.

Regards,
Todor
Progress Telerik

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