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Report page display empty on IIS7

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Rui
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Rui asked on 18 Dec 2013, 03:37 PM
Good day,

I have a fully functional website on IIS6, my current task is upgrade it to IIS7.
Everything appears to be working fine other then reporting.

When a report is generated this is the displayed page source code:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=windows-1252" http-equiv=Content-Type></HEAD>
<BODY></BODY>
</
HTML>


After search I found some related issues and solutions that I have implemented and the result was always a blank page.

this is my current web.config
<?xml version="1.0"?>
<configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">
  <configSections>
    <section name="Telerik.Reporting" type="Telerik.Reporting.Processing.Config.ReportingConfigurationSection, Telerik.Reporting, Version=3.1.9.807, Culture=neutral, PublicKeyToken=a9d7983dfcc261be" allowLocation="true" allowDefinition="Everywhere"/>
  </configSections>
  <appSettings>
    <!-- dev -->
    <add key="accClaimWebConnectionString" value="CME0rJ+FT2AoDEk9a3JomfWpK5by++v/bC/QKsW71l4Y7OUwN65GucGHYSSpX5OY4kePFmod7a8tNUKhHMLrlMGHYSSpX5OYh4ur7tDkswz3viVcWvXPL4f+p3iJSxm/0zB4G9LeBbyIzA5K1JVr266qBUcXhinY/nuHgP34Jz9eZfbwYGm1CN1kgP/gku8hchFZJPC83+jpSlVCC+gMpJJ19rxh0J2dquwCxyYi6aI=" />
<add key="highprivConnectionString" value="CME0rJ+FT2AoDEk9a3JomfWpK5by++v/bC/QKsW71l4Y7OUwN65GucGHYSSpX5OY4kePFmod7a8tNUKhHMLrlMGHYSSpX5OYLQ0Nu12WjplNtwCo/GIg7XShA0JWfY1QdCztZzlI+5/2oE5DgKQ+RxahiwEfToWxgy3YPyOAibhgVJoXqmdzYA4Ub8QxBqUe0eb/nBGm2EkGpQfU4XtI7BRZ3SnH/SMXiH+etDb5kMQ=" />
<add key="rfidConnectionString" value="CME0rJ+FT2AoDEk9a3JomfWpK5by++v/bC/QKsW71l4Y7OUwN65GucGHYSSpX5OY8FTuu4PJq1YtNUKhHMLrlMGHYSSpX5OYBnEhDaY8aef3viVcWvXPLwixSbaArmqno3OHPQSjDPmIzA5K1JVr266qBUcXhinY/nuHgP34Jz9eZfbwYGm1CN1kgP/gku8htF+DHL570NE=" />
    <add key="rfidDatabaseName" value="SysTestAccClaimWebRfid"/>
    <add key="sessionTimeoutLeadTimeMinutes" value="15"/>
  </appSettings>
  <connectionStrings/>
  <system.web>
    <pages validateRequest="false" enableEventValidation="false" controlRenderingCompatibilityVersion="3.5" clientIDMode="AutoID">
      <controls>
        <add tagPrefix="ajaxToolkit" namespace="AjaxControlToolkit" assembly="AjaxControlToolkit"/>
        <add tagPrefix="telerik" namespace="Telerik.Web.UI" assembly="Telerik.Web.UI"/>
        <add tagPrefix="telerik" namespace="Telerik.ReportViewer.WebForms" assembly="Telerik.ReportViewer.WebForms"/>
        <add tagPrefix="msel" namespace="Microsoft.Practices.EnterpriseLibrary.Validation.Integration.AspNet" assembly="Microsoft.Practices.EnterpriseLibrary.Validation.Integration.AspNet"/>
        <add tagPrefix="uc" namespace="Mvac.ServerControls"/>
      </controls>
    </pages>
    <compilation debug="true" targetFramework="4.0">
      <assemblies>
        <add assembly="Telerik.Reporting, Version=3.1.9.807, Culture=neutral, PublicKeyToken=A9D7983DFCC261BE"/>
        <add assembly="Telerik.ReportViewer.WebForms, Version=3.1.9.807, Culture=neutral, PublicKeyToken=A9D7983DFCC261BE"/>
        <add assembly="System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
        <add assembly="System.Web.Extensions.Design, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
        <add assembly="System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Web.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Design, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>
        <add assembly="System.Drawing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Transactions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>
        <add assembly="System.Configuration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>
        <add assembly="System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>
        <add assembly="System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Configuration.Install, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>
        <add assembly="System.DirectoryServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.DirectoryServices.Protocols, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.EnterpriseServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.ServiceProcess, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Web.RegularExpressions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
      </assemblies>
    </compilation>
    <httpHandlers>
      <add path="Telerik.RadUploadProgressHandler.ashx" verb="*" type="Telerik.Web.UI.Upload.RadUploadProgressHandler, Telerik.Web.UI"/>
      <add path="Telerik.Web.UI.DialogHandler.aspx" verb="*" type="Telerik.Web.UI.DialogHandler, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4"/>
      <add path="Telerik.Web.UI.SpellCheckHandler.axd" verb="*" type="Telerik.Web.UI.SpellCheckHandler, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4"/>
      <add path="Telerik.ReportViewer.axd" verb="*" type="Telerik.ReportViewer.WebForms.HttpHandler, Telerik.ReportViewer.WebForms, Version=3.1.9.807, Culture=neutral, PublicKeyToken=a9d7983dfcc261be" />
 <add path="Telerik.Web.UI.WebResource.axd" verb="*" type="Telerik.Web.UI.WebResource, Telerik.Web.UI" validate="false"/>
    </httpHandlers>
    <httpModules>
      <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule, Telerik.Web.UI"/>
    </httpModules>
    <authentication mode="Windows"/>
    <identity impersonate="true"/>
        <customErrors mode="RemoteOnly" defaultRedirect="GenericErrorPage.htm">
            <error statusCode="403" redirect="NoAccess.htm" />
            <error statusCode="404" redirect="FileNotFound.htm" />
        </customErrors>
    <httpRuntime maxRequestLength="45960"/>
    <!-- executionTimeout (default) is 110s or 1.83m-->
    <sessionState mode="InProc" timeout="60" cookieless="true" regenerateExpiredSessionId="true"/>
  </system.web>
  <system.web.extensions>
    <scripting>
      <!--
      <scriptResourceHandler enableCompression="true" enableCaching="true" />
      -->
    </scripting>
  </system.web.extensions>
  <system.webServer>
    <modules>
      <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule, Telerik.Web.UI" preCondition="managedHandler"/>
    </modules>
    <handlers>
      <add verb="*" path="Telerik.RadUploadProgressHandler.aspx" type="Telerik.WebControls.RadUploadProgressHandler, RadUpload.Net2"/>
      <add name="Telerik.Web.UI.SpellCheckHandler.axd_*" path="Telerik.Web.UI.SpellCheckHandler.axd" verb="*" type="Telerik.Web.UI.SpellCheckHandler, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="Telerik.Web.UI.DialogHandler.aspx_*" path="Telerik.Web.UI.DialogHandler.aspx" verb="*" type="Telerik.Web.UI.DialogHandler, Telerik.Web.UI, Culture=neutral, PublicKeyToken=121fae78165ba3d4" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="Telerik.RadUploadProgressHandler.ashx_*" path="Telerik.RadUploadProgressHandler.ashx" verb="*" type="Telerik.Web.UI.Upload.RadUploadProgressHandler, Telerik.Web.UI" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="Telerik.Web.UI.WebResource.axd_*" path="Telerik.Web.UI.WebResource.axd" verb="*" type="Telerik.Web.UI.WebResource, Telerik.Web.UI" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="ScriptResource.axd_GET,HEAD" path="ScriptResource.axd" verb="GET,HEAD" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="*_AppService.axd_*" path="*_AppService.axd" verb="*" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="*.asmx_*" path="*.asmx" verb="*" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" preCondition="integratedMode,runtimeVersionv2.0"/>
      <add name="Telerik.ReportViewer.axd_*" path="Telerik.ReportViewer.axd" verb="*" type="Telerik.ReportViewer.WebForms.HttpHandler, Telerik.ReportViewer.WebForms, Version=3.1.9.807, Culture=neutral, PublicKeyToken=a9d7983dfcc261be" preCondition="integratedMode,runtimeVersionv2.0"/>
</handlers>
    <validation validateIntegratedModeConfiguration="false"/>
  </system.webServer>
  <!-- The configSectins element should be the first child element of configuration -->
  <Telerik.Reporting>
    <Extensions>
      <Render>
        <Extension name="CSV">
          <Parameters>
            <Parameter name="NoHeader" value="true"/>
            <Parameter name="NoStaticText" value="true"/>
          </Parameters>
        </Extension>
      </Render>
    </Extensions>
  </Telerik.Reporting>
</configuration>

Could someone please assist on this issue?

Thank you,
RC

3 Answers, 1 is accepted

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Stef
Telerik team
answered on 21 Dec 2013, 03:06 PM
Hi Rui,

Please verify this is a page containing a ReportViewer on it. Then double check if the Telerik.ReportViewer.axd handler is registered correctly in both system.web and system.webServer sections of your configuration file.

You can use Fiddler to check the requests made during running the application in browser and detect if any of them fail.

Regards,
Stef
Telerik

New HTML5/JS REPORT VIEWER with MOBILE AND TOUCH SUPPORT available in Telerik Reporting Q3 2013! Get the new Reporting version from your account or download a trial.

0
Rui
Top achievements
Rank 1
answered on 23 Dec 2013, 08:48 PM
Hi,

The current values I have are:
   for system.web, httpHandlers section:
      <add path="Telerik.ReportViewer.axd" verb="*" type="Telerik.ReportViewer.WebForms.HttpHandler, Telerik.ReportViewer.WebForms, Version=3.1.9.807, Culture=neutral, PublicKeyToken=a9d7983dfcc261be" />

   and for system.webServer, handlers section
      <add name="Telerik.ReportViewer.axd_*" path="Telerik.ReportViewer.axd" verb="*" type="Telerik.ReportViewer.WebForms.HttpHandler, Telerik.ReportViewer.WebForms, Version=3.1.9.807, Culture=neutral, PublicKeyToken=a9d7983dfcc261be" preCondition="integratedMode,runtimeVersionv2.0"/>

fallowing the solutions I found for reported problems for updating from IIS6 to IIS7.

All the reports are functional on IIS6 and the only change so far was the config file.

Thank you for your time.
RC
0
Stef
Telerik team
answered on 24 Dec 2013, 11:45 AM
Hello Rui,

You can find attached a sample project which we tested at our side. Please try to host it in IIS at your side and compare the settings to yours.

If you need further help, use Fiddler to check the requests made during running the application in browser and give us a download link to get the saved log file.

Regards,
Stef
Telerik

New HTML5/JS REPORT VIEWER with MOBILE AND TOUCH SUPPORT available in Telerik Reporting Q3 2013! Get the new Reporting version from your account or download a trial.

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