Hello Mark,
If I understood correctly, upon deployment on a different from your local environment, the ReportViewer is not displaying in the IE browser, while it works correctly with the Chrome browser.
When the viewer works properly in one browser but fails in another, it is most probably a browser compatibility issue. So, I suggest you to check if the IE is working on
Enterprise mode or
Compatibility View mode. Note that Telerik Reporting HTML5-based viewers do not support Internet Explorer 8 (i.e. Enterprise mode). The minimum required versions are listed in
Browser support help article.
If so, switch to Native view by unchecking the Enterprise mode, or if in Compatibility View mode by going to
IE Settings -> Compatibility View Settings -> (uncheck) Display intranet sites in Compatibility View.
Telerik Reporting HTML5 Report Viewer depends on the Promise object and will not load successfully if not available, as explained in the
Requirements help article. Please, check if there are any errors in the browser console
(F12). If there is an error 'Promise' is undefined' would indicate that the browser does not support Promises. If so, please check the
Error: 'Promise' is undefined KB article.
If the above does not solve the problem, we would need additional information to try locating the problem and give you specific suggestions, so please open a new support ticket containing the following:
- the project, so we can investigate locally;
- a
Fiddler log file of the requests and responses (you can check
how to generate a .SAZ file)
Regards,
Silviya
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