For several months, the Print Preview has been working fine on my RadGridView.  But now, several of my users and I have a problem with the the software hanging.  When I click the Print Preview button, the button changes colors because it has been clicked for about a second and then it returns to being white and at that time, the entire application is hung.  The only option is to use the Task Manager, but the application itself is already gone and only vhost32.exe is running.  Stopping that gets the GUI to go away, but my customers don't know that's what they need to do.

The strange thing is that not everybody has this issue even using the same software build.  One fellow yesterday did one Print Preview that worked and after that it would hang every time.

Any ideas on what could be the cause for this or how to go about troubleshooting it?

 

Hello Lloyd,

Unfortunately, it will be hard for us to help you based on only the information you have provided. Would it be possible to share more details on your setup?  What approach are you using to embed the Print Preview functionality? 

There is an example on how to set up Print Preview with RadSpreadSheet in our SDK Samples Browser. Another approach is available in the Print and Print Preview demo from the  WPF Demos Application.  Are you using any of these? Is it possible to isolate the issue in a sample project? Furthermore, have you noticed the issue appearing after a certain action at your end - like upgrading the Telerik controls version?

Regards,
Stefan Nenchev
Telerik by Progress