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Accepted
Hello,
Can you upload files using other browsers (e.g. Firefox) on a Mac? If the problem only happens on Safari, then please open our demos (http://demos.telerik.com/aspnet-ajax/Editor/Examples/Default/DefaultCS.aspx) and see if the upload works there. If the online demos work, then you need to update to the latest RadControls for ASP.NET AJAX release (currently 2009.2.826).
If you cannot upload files with any browser, then the problem might be in your editor dialog configuration. In order for Upload to be enabled, you need to set the UploadPaths property of the dialog config - e.g.:
RadEditor1.ImageManager.UploadPaths= new string[] {"/"};
If you cannot fix the problem using the suggestions above, please specify what exactly happens when you try to upload in the editor dialogs - do you have a problem opening the dialogs or clicking the "upload" button on the dialog toolbar, or do you have a problem selecting the file (no select dialog opens), or do you have a problem after clicking the "Upload" button - e.g. dialog refreshes but you see an error and the file is not uploaded?
Best wishes,
Lini
the Telerik team
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Can you upload files using other browsers (e.g. Firefox) on a Mac? If the problem only happens on Safari, then please open our demos (http://demos.telerik.com/aspnet-ajax/Editor/Examples/Default/DefaultCS.aspx) and see if the upload works there. If the online demos work, then you need to update to the latest RadControls for ASP.NET AJAX release (currently 2009.2.826).
If you cannot upload files with any browser, then the problem might be in your editor dialog configuration. In order for Upload to be enabled, you need to set the UploadPaths property of the dialog config - e.g.:
RadEditor1.ImageManager.UploadPaths= new string[] {"/"};
If you cannot fix the problem using the suggestions above, please specify what exactly happens when you try to upload in the editor dialogs - do you have a problem opening the dialogs or clicking the "upload" button on the dialog toolbar, or do you have a problem selecting the file (no select dialog opens), or do you have a problem after clicking the "Upload" button - e.g. dialog refreshes but you see an error and the file is not uploaded?
Best wishes,
Lini
the Telerik team
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Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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adam wallace
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answered on 31 Oct 2009, 05:13 AM
I'm seeing the same issue.
The upload buttons work on safari but on FireFox, the Select button shifts a bit when you click it but the file dialog doesn't open.
The upload buttons work on safari but on FireFox, the Select button shifts a bit when you click it but the file dialog doesn't open.
0
Hi Adam,
I think the bug with upload happens only if you have an older version of the RadControls for ASP.NET AJAX. Which version are you using? Could you try updating to the latest official release or trying the online demos on our site to see if you can reproduce the problem there?
All the best,
Lini
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
I think the bug with upload happens only if you have an older version of the RadControls for ASP.NET AJAX. Which version are you using? Could you try updating to the latest official release or trying the online demos on our site to see if you can reproduce the problem there?
All the best,
Lini
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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Erick
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Rank 2
answered on 01 Mar 2010, 03:03 PM
Hi,
It seems we 've this problem also.
When we want to upload a new image with FireFox at MAC, the upload won't to start after clicking at the upload button.
No message or something shown, he is doing nothing.
We can't change the uploadpaths to "/" because all files/directories are user related.
We're using the latest build of ASP.NET AJAX from end january this year.
This issue will not occur with all other browsers except FireFox for MAC.
Kind regards,
Jelle de Boer
Software Development
It seems we 've this problem also.
When we want to upload a new image with FireFox at MAC, the upload won't to start after clicking at the upload button.
No message or something shown, he is doing nothing.
We can't change the uploadpaths to "/" because all files/directories are user related.
We're using the latest build of ASP.NET AJAX from end january this year.
This issue will not occur with all other browsers except FireFox for MAC.
Kind regards,
Jelle de Boer
Software Development
0
Hi Jelle,
I tried the latest version (2009.3.1314) online demos and there were no problems with uploading files on a Mac using FF 3.5. If your site is visible from the internet, please open a formal support ticket and send us a URL where we can test it.
The issue could be caused by a global CSS definition on the page with RadFileExplorer, which overrides one of the styles of the upload control. You can try creating a simple page in your application with just the file explorer and no external CSS and see if the problem happens there as well.
Sincerely yours,
Lini
the Telerik team
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I tried the latest version (2009.3.1314) online demos and there were no problems with uploading files on a Mac using FF 3.5. If your site is visible from the internet, please open a formal support ticket and send us a URL where we can test it.
The issue could be caused by a global CSS definition on the page with RadFileExplorer, which overrides one of the styles of the upload control. You can try creating a simple page in your application with just the file explorer and no external CSS and see if the problem happens there as well.
Sincerely yours,
Lini
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
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Douglas
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Rank 1
answered on 08 Dec 2010, 12:18 PM
I am using Firfox/mac version 3.6.12 with Telerik 2009.2.701.35 and the when I click on select in file explorer I am not presented with the file selection screen. There is no problem on Safari/Mac or Firefox/IE.
You can login here:
https://www.ebillity.com/firm/login.aspx
Email: user@telerik.com
Password: Test1234 (case sensitive)
Then choose client>file explorer from the top menu. You will then be able to try the file explorer.
You can login here:
https://www.ebillity.com/firm/login.aspx
Email: user@telerik.com
Password: Test1234 (case sensitive)
Then choose client>file explorer from the top menu. You will then be able to try the file explorer.
0
Hi Douglas,
This problem is fixed in a later version of RadFileExplorer. I suggest you to upgrade to the latest version of RadControls for ASP.NET AJAX (currently 2010.3.1109).
If the problem still occurs, could you please open a support ticket and provide a simple runnable project reproducing the problem so we can investigate it further?
Kind regards,
Dobromir
the Telerik team
This problem is fixed in a later version of RadFileExplorer. I suggest you to upgrade to the latest version of RadControls for ASP.NET AJAX (currently 2010.3.1109).
If the problem still occurs, could you please open a support ticket and provide a simple runnable project reproducing the problem so we can investigate it further?
Kind regards,
Dobromir
the Telerik team
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