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Question to PDF/Print Dialog

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Ulrich Fiege
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Ulrich Fiege asked on 17 May 2010, 03:48 PM
Hello we are using the silverlight viewer to see generated reports also I have installed the adobe reader 9.0.3 to
print the reports from browser. Now when i use firefox and i press the print button i get the printpreview from adobe. When
i use IE7 Browser i get a file dialog to save the pdf. How can i show the preview dialog directly like in firefox without
save dialog? Is it also possible to print the report without the adobe reader pdf plugin?  greetings Ulrich ...

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Peter
Telerik team
answered on 18 May 2010, 12:47 PM
Hello Ulrich Fiege,

As you have notices the printing functionality of the ReportViewer control depends on the Adobe PDF plug-in. 

If the viewer does not detect the plug-in, it would open the default browser print dialog. If that is not happening, then there might be various reasons that disallow the print dialog to be opened from your browser e.g.:

  • Disable Print menu in IE group policy
  • disabled javascript
  • disabled pdf plugin for that browser
  • make sure that there are no other plug-ins with the same functionality, e.g. Foxit. Sometimes it may happen that they tamper with each other. 

All the best,
Peter
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Sathish
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answered on 27 Jan 2012, 07:12 PM
Hello,

I'm having issues with the print functionality.

My clients seem to be using Foxit or other pdf readers on their system. I think the browser they are using is Chrome. How can I make it work on their systems?

Asking them to change browsers or install Adobe PDF is not an option.


Thanks.

sathish
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Steve
Telerik team
answered on 30 Jan 2012, 09:10 AM
Hi Sathish,

Upgrade to the Q3 2011 SP1 release which would allow your users to print via the Chrome PDF plug-in instead of Adobe PDF. If they do not use Chrome and do not have Adobe PDF plug-in installed, the print would export the file to PDF, so they can print it at their leisure.

Greetings,
Steve
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Peter
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Steve
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