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Printing Report "Access Violation Reading Location ...."

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Ivonne Granda
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Ivonne Granda asked on 06 Oct 2010, 04:04 PM
Dear Support,

We have a report with 3 different cultures, EN, ES, JP. It seems to be working correct, but sometimes when you try to print the generated report I got an error from the Telerik Dll that says "Unhandled exception at 0x7c911689 in iexplore.exe: 0xC000005: Access violation reading location 0x16141213". We tried in different machines and we also get these error when the Print Preview is going to appear.
After this error the Print Preview does not appear and Internet Explorer closes also.

Attached to this thread is the error message. As I said before the message is not showed always, we have to try a lot of times to get this error.
It seems to be a bug from Telerik or Adobe Plugin (Adobe Plugin is the last we can get in Adobe.com)

Thanks a lot for your help

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Peter
Telerik team
answered on 08 Oct 2010, 04:21 PM
Hello Ivonne,

You are the first one to report this behavior. Generally as you have probably noticed we are using the Adobe Plugin to manage printing. After some googling it seems this is a general error due to add-ons conflict that is crashing Internet Explorer. Thus our suggestion is to go to Internet Options -> Advanced -> Reset Internet Explorer Settings. This will disable all your add-ons and restore IE to a default state. Than you have to enable only the essential add-ons one by one (using the Manage Add-ons dialog) until you find out what is crashing IE or if possible enable only the Adobe Plugin to avoid any conflicts.

All the best,
Peter
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Ivonne Granda
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Peter
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