Print button is not working from Telerik Report viewer

6 posts, 0 answers
  1. Srujal
    Srujal avatar
    2 posts
    Member since:
    Nov 2011

    Posted 01 Oct Link to this post

    Hello,

    Telerik report is using in our product/application and it was working fine.

    But from last few week we got incident from our customer that print button from reportviewer is not working.

    Our developer are trying to find put this issue and found this issue is getting from Reportviewer control. Attached screenshot of reportviewer.

    We are not getting any error message, onclick on print button nothing happen. Can you please suggest us how we can resolve this issue, as all our customers are raising same issue.

    Thanks & Regards,

    Shekhar Das

     

  2. Eric R | Technical Support Engineer
    Admin
    Eric R | Technical Support Engineer avatar
    230 posts

    Posted 02 Oct Link to this post

    Hi Srujal,

    Thank you for proving the screenshot. This is a known issue with the latest version of Google Chrome (77+).  Since the obsolete ASP.NET WebForms Report Viewer is in use, this will require using the Workaround described in the Knowledge Base Article.

    Please let me know if you need any additional information. Thank you for using the Reporting Forums. 

    Regards,


    Eric R | Technical Support Engineer
    Progress Telerik

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  3. Oscar
    Oscar avatar
    1 posts
    Member since:
    May 2011

    Posted 07 Nov Link to this post

    Any updates on this issue?
  4. Eric R | Technical Support Engineer
    Admin
    Eric R | Technical Support Engineer avatar
    230 posts

    Posted 07 Nov Link to this post

    Hi Oscar,

    Unfortunately, Google decided to remove the Auto Print dialog from Chrome and it doesn't appear that they plan to bring this feature back. However, we have included a fix in Telerik Reporting Version 13.2.19.918 and several Workarounds for use with our controls. I recommend upgrading to the latest version of Telerik Reporting. If upgrading is not an option, try the provided workaround that closely matches your scenario.

    Please let me know if you need any additional information. Thank you for using the Telerik Reporting Forums.

    Regards,


    Eric R | Technical Support Engineer
    Progress Telerik

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  5. CARLOS CASTILLO
    CARLOS CASTILLO avatar
    1 posts
    Member since:
    Jul 2009

    Posted 07 Nov in reply to Eric R | Technical Support Engineer Link to this post

    We could collaborate with a solution not using Telerik Reporting Version 13.2.19.918, this in order to be able to solve our customers while we acquired the new version. Thank you
  6. Eric R | Technical Support Engineer
    Admin
    Eric R | Technical Support Engineer avatar
    230 posts

    Posted 08 Nov Link to this post

    Hi Carlos,

    You are correct. The workarounds provided in the Chrome Print Error knowledgebase article will work until the upgrade can be completed. I recommend using the one that closely matches your scenario. 

    Please let me know if you need any additional information. Thank you.

    Regards,


    Eric R | Technical Support Engineer
    Progress Telerik

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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