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Print Button and Export buttons functioning weirdly

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veggiedude
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veggiedude asked on 23 Nov 2016, 02:42 PM

Hi there,

I'm currently deploying a Telerik Report for a customer using Microsoft Dynamics GP 2010. The report works great and displays the results in Microsoft Dynamics GP successfully. Here's the thing that's weird.

When I click on the print icon of the telerik report, nothing happens. No print window pops up, nothing. When I test the same in a browser like Chrome or IE, a print window pops up as usual.

Another weird thing I'm facing is during Exporting the report (it works in the browser, but not in Microsoft Dynamics GP):
1. When I choose export as PDF, it gives the Save As window, but when I choose a destination and click on Save, the file never shows up.
2. When I choose export as Excel, the same happens as above. But when I remove the extension ".xlsx", it export it as a file (this doesn't work with PDF).
3. When I choose export as Word, it works fine.

Please note that this only happens on one client PC which is reading the report from the company's server. The report seems to work fine on the server. But when I copied the exact same files from the server to this client PC, the same issue arises.

From my experience, I have tried the fixes that may be required for Dynamics GP, but none of them helped. Therefore, I'm posting this on the Telerik forum in case I'm missing something that may be required to install on the client PC, or some DLLs that I need to add to my project.

I've already tried out the solutions provided on this link: http://www.telerik.com/forums/missing-export-formats. Telerik.Reporting.OpenXmlRendering.dll is already added in the project, and Open XML SDK 2.0 is also installed on the client PC.

Would really appreciate any help, suggestions or ideas on how I might need to proceed.

Thank You!

--

Best Regards,
veggiedude

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Katia
Telerik team
answered on 24 Nov 2016, 01:37 PM
Hello ,

Custom scenarios such as Microsoft Dynamics GP are not officially supported. In order HTML5 Report Viewer to work correctly, the following requirements should be met:
Printing Reports help article elaborates on the viewer's printing functionality.


I hope this information would be helpful.

Regards,
Katia
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