Print and Save Dialog not Working--Silverlight

[Adil]

Hi,

I am using the Telerik  Reporting Q2 2011 (version 5.1) with Silverlight (4.0.60531.0). When I click on the print button at ReportViewer, just a quick progress bar show at IE and print dialog does not pop-up. Moreover, save dialog works for all formats except PDF and TIF formats. On selecting these formats following error occurs:

Value cannot be null

Parameter name: Key

The request URL is as follows:

http://www.loanvantageprm.com/dev/cre.sl/ReportService.svc/resources/exportcachedreport?instanceId=e5203627-88e0-4458-b5df-099bdcdcab63&format=PDF&deviceInfo=%5b%7b%22Key%22%3a%22CurrentCulture%22%2c%22Value%22%3a%22en-US%22%7d%2c%7b%22Key%22%3a%22CurrentUICulture%22%2c%22Value%22%3a%22en-US%22%7d%2c%7b%22Key%22%3a%22Telerik.ReportViewer.PageNumber%22%2c%22Value%22%3a1%7d%2c%7b%22Key%22%3a%22Telerik.ReportViewer.InstanceID%22%2c%22Value%22%3a%22e5203627-88e0-4458-b5df-099bdcdcab63%22%7d%2c%7b%22Key%22%3a%22ImmediatePrint%22%2c%22Value%22%3atrue%7d%5d&sequence=22c2b34d-dc4f-4112-8dec-37cd7bfd6dd6

This dev URL can be accessed for report service: http://www.loanvantageprm.com/dev/cre.sl/ReportService.svc

This can also be used to generate wsdl: http://www.loanvantageprm.com/Dev/CRE.SL/ReportService.svc?wsdl

Please look at the issue and suggest possible solution. Thank you for your time and consideration.

BR

Adil

[Steve]

Hello Adil,

We could not reproduce such a problem on our end and the URL for the print you provided does not function. Can you test whether you can print from our online examples?

You already have a sample at your disposal - the Visual Studio examples we install along with the product. You can start the Silverlight application and compare it to your project to see what differs. Please also review the following articles: Adding ReportViewer in Silverlight and Hosting WCF Service in IIS, to make sure you've configured everything properly.

All the best,
Steve
the Telerik team