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Presentation of some content not showing in PDF export of document

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mc2000
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mc2000 asked on 08 Jul 2010, 02:07 PM
Hello: I am noticing a strange behavior with the PDF export of a Telerik Report and am hoping you can help me with it. I have a Report where I added content via the designer, notably a report header that has a table containing underlined fields, something like:

John Smith (border on bottom of cell)            800-123-4566 (border on bottom of cell)            asdf@aol.com (border bottom)
Name                                                             Phone                                                                  Email

....

and then rows of data are appended in the details section. The report views fine in the ASP.NET application. When the file is exported to PDF it shows fine if you go out to the file system and double-click the file to open it in Acrobat. The same PDF, when loaded from the browser (instead of going to the file system c:\inetpub\wwwroot\filename.pdf, go to ie, and navigate to the PDF) loads the report initially but fails to render content that is underlined on the report. So in the above table, John Smith, the phone, and email address would not show up. If the page is resized or zoom changes, the content then tends to load. It also shows up on printing. For the most part, the problem appears to be with content in the report header and it seems to me like the page isn't quite loading 100% (even though Adobe says it is loaded 100%).

I'm not sure if this is an Acrobat problem, an IE problem, or a Telerik problem. Any help is appreciated.

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Patrick
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answered on 08 Jul 2010, 02:55 PM
Can you post a screenshot or two?
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mc2000
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answered on 08 Jul 2010, 03:07 PM
Pics below. Interestingly enough, as soon as I used the Windows "snipping tool" to capture the acrobat screen #2, the data showed up.
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Steve
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answered on 13 Jul 2010, 01:11 PM
Hello mc2000,

As you are the first person to report such an issue and we have not been able to reproduce it, we would like to ask you for more information:
  • which version of Telerik Reporting do you use?
  • which version of Acrobat Reader do you use?
  • which IE version do you use?
If any of the above is not the latest, can you try upgrading and let us know if the issue persists?

Best wishes,
Steve
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Patrick
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mc2000
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Steve
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