PDF Report not being created

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Taras
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Taras asked on 23 May 2022, 10:26 PM

I have an ASP.Net Core 5 application running in Azure.  It has a Telerik report developed with the standalone developer.

I am able to run the production Azure report, downloading the created pdf report from my laptop using Chrome and Edge browsers, as well as an Android tablet.

The users are able to execute all functions with exception of creating the report.  One person was using Safari on a Mac and a second using the Chrome browser on a Microsoft Surface.

Can anyone suggest what could be causing the problem?

 

Thanks

Neli
Telerik team
commented on 24 May 2022, 12:05 PM

Hi Taras,

I am sorry to hear that you are experiencing issues in Azure. I would recommend attaching a  Trace Listener as explained in the Troubleshooting reporting implementation into ASP.NET Core application. KB article. Then you can send us the generated log file which should tell us exactly in which of our methods in the backend service the rendering fails. 

Taras
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commented on 24 May 2022, 01:20 PM

Thanks Neli,

I'll look into the article for future reference

As it turns out the reports were being generated.  The process that I used, based on another similar app, was to create the reports into a file.  The users needed to have read rights to the file to be able to download. They didn't previously have those rights.

No answers yet. Maybe you can help?

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