PDF report creating in browser caching issue

2 posts, 0 answers
  1. Michael
    Michael avatar
    6 posts
    Member since:
    Dec 2016

    Posted 09 Aug 2018 Link to this post

     We are using the reporting tool to create dynamic reports/bills.


    We have an automated system that creates bills and emails them every night with no issues.


    The issue is when a user needs to manually generate the bill or any other report in IE/chrome/FF.  Randomly all reports (We have about 20 different ones)  start having caching issues and when any report generates it will have missing letters, random boxes, etc....


    We perform an IISreset and it resolves it temporarily. 


    When they click generate we have the URL creating a unique URL and also have the report engine not caching.


    Any ideas as to how to solve this caching issue?


  2. Silviya
    Silviya avatar
    419 posts

    Posted 14 Aug 2018 Link to this post

    Hello Michael,

    I'm sorry to hear that you've experiencing issues with our product.
    However, we've tested to reproduce the strange behavior, but with no luck. 

    Please open new support ticket from your Telerik account and send us the following information:
    - the definition of the report, so we can check its exact settings;
    - a generated PDF file which reproduces the issue;
    - what kind of caching issues do you receive? Can you send us the full stack trace of the error?

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