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PDF Document Object Error on Save

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Adam
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Adam asked on 29 Oct 2010, 03:33 PM
We have recently upgraded to the Q2 2010 release of Telerik Reporting and have identified an issue with this version relating to PDF documents rendered by the reporting system.  Users are able to view the documents in Adobe Acrobat, but unable to save them to their local disk -- upon clicking the Save As... and choosing a location, they receive an error that states: "The document could not be saved.  There was a problem reading this document (109)."  When I do a Ctrl-Click to get the details from Adobe, it tells me the following: "Object label badly formatted."

We have tested this with a couple of different reports and they all behave identically.  One of our developers rolled back to the Q1 version and the issue disappears.

Is this a bug in the system, perhaps something that we are doing causing this or any other suggestions? (Note, I have examples of the same report from both Q1 and Q2 but cannot upload a PDF here).

Thanks,
Adam

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Steve
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answered on 03 Nov 2010, 01:53 PM
Hello Adam,

Actually this is the first time somebody reports this error and it is not directly related to our product. A quick search shows this error from articles dating back to Acrobat 6 and in most cases it proves to be related with printer drivers. So in this line of thoughts, the downgrade to Q1 which works fine is very strange.

Anyway try upgrading the drivers on your printer and if the problem persists, prepare a sample runnable project that shows the problem. Once we review it, we would be able to provide more info.

Kind regards,
Steve
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Lamin
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answered on 09 Nov 2010, 04:26 PM
Hello Steve,

we also upgraded recently to the Q2 2010 release and we found the same problem. We tested with different version of Adobe, like Adobe 8.1 Prof. and 9.4 Prof extended, Adobe reader 9.4. We got the same error message everytime  we use the option "save as". The system shows Error 109. The regular button in the taskbar to just use "save" shows de-activated.

I working on a new laptop that runs Windows 7 and it does not work on that machine. I tried it on my old laptop (WIN XP) where I never had problems with saving pdf's under different names. It also does not work on that machine anymore. I visted some other websites (without the telerik component installed) and tried to use the "save as..."functionality and that works fine.

I asked someone to try it out on a Mac and they had the same problem.

I downloaded Foxit reader and with this reader I can use  "save as.." and save the pdf under a different name. 

You are talking about updating printer drivers but what printer drivers can/should you update regarding Adobe in order to fix this problem?

I visited the Telerik website: http://demos.telerik.com/reporting/product-tags/demo.aspx
I tried to create a pdf and use "save as..." I could not save the pdf and got the same error message again.

Than i tried the same at the following link:http://demos.telerik.com/reporting/report-book/demo.aspx
When I created the pdf and used "Save as..." I could save the pdf without any error.

To us it looks like the problem comes from the Q2 2010 telerik reporting module since we only have this problem since we upgraded.We did not change anything else.

Hopefully you can help out on short notice!

Thanks!
Lamin  
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Steve
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answered on 12 Nov 2010, 04:31 PM
Hello Lamin,

As we are unable to reproduce this problem on our end and you and Adam are the only users reporting this issue, we would appreciate if you open a support ticket and attach a sample runnable project that exhibits the problem. Once you do, we would review it and get back to you with more info.

Sincerely yours,
Steve
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Adam
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answered on 12 Nov 2010, 04:35 PM
Steve:

We have been able to duplicate this situation on a couple of reports, though they are in the same project; we will try to create a bare-bones demonstration application with one of the reports using some hard-coded data.  Assuming that still exhibits the same behavior we can open a support ticket using that.

Thanks,
Adam
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Mike Hobbs
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answered on 17 Nov 2010, 11:27 PM
I wanted to report that I too am seeing this error.  It seems that Adobe Reader (free) can save documents fine, but the Adobe Writer/Standard generates the error mentioned in this thread.  Has any cause/solution been found?
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Mike Hobbs
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answered on 19 Nov 2010, 02:55 PM
I found that rolling back to Q1 2010 of the Reporting component resolves the problem.  I haven't tried the latest version yet.  The version I was using was Q2 2010 which was causing the problem mentioned here.
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Steve
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answered on 23 Nov 2010, 04:00 PM
Hi guys,

As stated in previous reply, we are not able to reproduce this problem on our end (see attached video) and we would appreciate if you provide us with a sample runnable application that shows the problem.

Kind regards,
Steve
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Jürg
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answered on 24 Nov 2010, 05:11 PM
Hello there,

i also wanted to inform that i have the same issue.

telerik version: 4.1.10.921

"save a copy" works in the following dev environment:
server: Windows Server 2003 R2, Service Pack 2
Adobe Reader 9, Version 9.4.0

"save as" does not work in the following test environment:
server: Windows Server 2003 Service Pack 2
Adobe Acrobat 8 Standard: Version 8.2.3

similar to Lamin's case i create the report in a http handler to send it to the browser. If i save the file directly (in the browser dialog) it works fine, but if i open it in acrobat and try to save it there it got the error....

thanks & kind regards
Jürg



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Joshua Kent
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answered on 28 Dec 2010, 11:41 PM
I have the same issue, I am generating the report from a Generic Handler (ashx) using the example code provided in your documentation.

ReportProcessor reportProcessor = new ReportProcessor();
RenderingResult result = reportProcessor.RenderReport("PDF", CredoOutput, null);
 
string fileName = result.DocumentName + ".pdf";
 
context.Response.Clear();
context.Response.ContentType = result.MimeType;
context.Response.Cache.SetCacheability(HttpCacheability.Private);
context.Response.Expires = -1;
context.Response.Buffer = true;
 
context.Response.AddHeader("Content-Disposition",
                   string.Format("{0};FileName=\"{1}\"",
                                 "attachment",
                                 fileName));
 
context.Response.BinaryWrite(result.DocumentBytes);
context.Response.End();

Is it possible something else is getting written out to the response stream that is "corrupting" the pdf?

Thanks,
   Josh
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Steve
Telerik team
answered on 29 Dec 2010, 05:01 PM
Hi Adam,

We were able to reproduce the original error when trying to save an exported PDF file with Acrobat Pro 9. The problem does not occur with Acrobat Pro 8 or FoxIt reader, so we would have to investigate what is causing this problem. The issue is logged in our bug tracking system and once we find the culprit, we would address it accordingly.

Kind regards,
Steve
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Joel
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answered on 30 Dec 2010, 01:30 AM
We recently rolled out an update and now our users with acrobat pro are reporting the same symptoms. Free reader is unaffected. Will this thread be updated when there is a fix, or is there another location to watch? We were researching the error Assuming it was not a telerik problem and ran across a few instances of it in acrobat forums. The error seems to come from the document template and the document being the same size and that is not allowed. Apparantly they have to differ by 2 charachters to prevent the error? Not sure what that means exactly, but thought it may help.
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Steve
Telerik team
answered on 30 Dec 2010, 09:33 AM
Hi guys,

Yes, this thread would be updated once we resolve the problem. Sorry for the inconvenience once again.

Best wishes,
Steve
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Joel
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answered on 30 Dec 2010, 08:47 PM
Thank you.  Our users are experiencing it on Acrobat Pro 8.1.  Reverting to Q1 2010 release has stopped the error.
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Adam
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answered on 06 Jan 2011, 03:25 PM
Steve:

Thanks for your help and persistence in reproducing the problem; we had planned to try to work in time to create a bare-bones sample project this week but I saw that you were able to reproduce it on your end.  If you do still need a sample or wish us to test out any solutions then please let me know.

Thanks again,
Adam
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John Hughes
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answered on 07 Jan 2011, 12:06 AM
I am running into this problem as well using the Q3 2010 version.

Thanks,

John
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Steve
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answered on 19 Jan 2011, 06:04 PM
I too am running into this problem using Q3 2010 TR.    Web Application using VS 2010.

Summary:

- Print to PDF - works.

- Export to PDF, then choose Save - works.

- Export to PDF, then choose Open, then when PDF on screen try to save - you get:

    "Document could not be saved.  There was a problem reading this document (109)."

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christine
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answered on 04 Feb 2011, 12:06 AM
I am also experiencing this problem.
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Vasu
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answered on 05 Feb 2011, 05:46 PM
I am experiencing the same problem and client is also reporting the same issue.
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Robert
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answered on 02 Mar 2011, 12:53 AM
I'm having the same issue .... With Acrobat 8 .....
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Michael Gois
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answered on 22 Mar 2011, 02:13 PM
Hi

I am also receiving this error using Acrobat X 10.0.0. Any ideas when a solution for this is expected to be found?

Thanks
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Aaron Bowman
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answered on 04 Apr 2011, 04:15 PM
Please add me to the list of people waiting for this issue to be fixed.
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Jill
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answered on 21 Apr 2011, 03:56 PM
I too am experiencing this problem.  Is there a fix yet?
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Steve
Telerik team
answered on 21 Apr 2011, 05:29 PM
Hi guys,

We've pinpointed the cause for the problem and this issue would be fixed in the upcoming Q1 SP1 (beginning of May).

Thank you all for the patience.

Regards,
Steve
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Guangxi Wu
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answered on 06 May 2011, 02:42 AM
When will Q1 SP1 be released? We are having the same problem with Q1 2011. We are scheduled to release the report in the next week. Is it possible to have SP1 in the next a few days?

Thanks,

Guangxi
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Joel
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answered on 09 May 2011, 07:40 PM
Is this fixed in internal build  Telerik_Reporting_5_0_11_328_DEV.msi by any chance?  There are a lot of features we would like to use that have been implemented over the last 16 months and if this release finally fixes it, I would like to start our new report leveraging those features rather than  sticking with Q1 2010 for yet another report?
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Peter
Telerik team
answered on 10 May 2011, 07:02 PM
Hello,

Telerik Reporting Service Pack 1 should be already available for download in your accounts. Here is a link to the release notes.

All the best,
Peter
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Joel
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answered on 12 May 2011, 04:41 PM
It is working correctly now with Reader.  Thank you for the upgrade.
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Lamin
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