Offset on mobile

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IT
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IT asked on 08 Nov 2022, 02:07 PM

Hello

On preliminary testing of this signature form it seems there is an offset to the right on mobile devices even more so when holding the device in landscape, especially when changing the view when the canvas is already loaded.

Tested page is https://demos.telerik.com/aspnet-mvc/signature on android with chrome browser.

Any use-case to use this will be on a mobile device so it should work flawless.

Looking forward to a solution

 

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Yanislav
Telerik team
answered on 11 Nov 2022, 09:27 AM

Hello,

Upon further investigation, we confirmed that the behavior is a bug at our end.

I assume it might be related to the following issue:
https://github.com/telerik/kendo-ui-core/issues/7108

However, since the scenario is not exactly the same, I have logged a Bug Report item on your behalf:
https://feedback.telerik.com/aspnet-mvc/1586846-drawing-in-the-signature-in-mobile-landscape-mode

I added your vote there to increase its popularity as we are prioritizing the fixes based on the community demand along with their severity.

Here is also the logged GitHub item:
https://github.com/telerik/kendo-ui-core/issues/7111

You can follow it to get notified of changes in its status. We apologize for any inconvenience caused until the issue is resolved.

I have also updated your Telerik points as a token of gratitude for helping us identify this issue.

Regards,
Yanislav
Progress Telerik

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IT
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commented on 14 Nov 2022, 06:57 AM

Thank you for your feedback and bug report.

It is a great new functionality but quite useless if it does not work properly on a mobile device.

You can not ask users to have their customers sign something on a desktop pc.

Looking forward to a quick fix.

Kind Regards

Yanislav
Telerik team
commented on 16 Nov 2022, 02:55 PM

Hello,

I understand that the behavior caused by the bug is unpleasant. However, I cannot say exactly when the bug will be fixed. What you can do is to follow the above feedback portal item and once there is a change in its status, you will be updated.

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Yanislav
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