Missing modern office formats in production deployments

2 posts, 0 answers
  1. Hans Jaeger
    Hans Jaeger avatar
    4 posts
    Member since:
    Jul 2018

    Posted 17 Jun Link to this post

    I am missing modern office formats (i.e. xlsx, docx) on our production server as export options. However I have them running locally on my test machine. I have copy local set to true. Any other advice on what I may have missed?
  2. Neli
    Admin
    Neli avatar
    82 posts

    Posted 20 Jun Link to this post

    Hello Hans,

    We have replied you in the support ticket ID 1414007. I will summarize the answer here, so our community members can still benefit from the provided information.

    We have experienced such an issue when Telerik Reporting REST Service was deployed on Azure. Check if you have set the rendering extensions correctly as described in  the OutOfMemoryException on exporting or printing Telerik report from Azure WebSites KB article.

    Restart the Azure-hosted Reporting REST Service, especially if you have switched Azure plans recently.

    Note that the Reporting engine uses the GDI+ library, which is currently available only in Basic and higher App Service plans. You may find helpful also the Preview reports using REST Service deployed in Azure KB article.

    Regards,
    Neli
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